Customer Service Representative
hace 6 días
**About Us**
At AnswerHero, we're dedicated to providing exceptional customer experiences through our live call answering services. Our team of bilingual support agents is passionate about helping small-and-medium-sized businesses in the United States.
We take pride in being a company that prioritizes caller experience, ensuring each interaction is efficient and pleasant. As a result, we focus on providing accurate messages to our customers while maintaining a warm and professional tone.
We're not just a call center; we're a team of heroes who strive to make a difference in our clients' lives. If you share our passion for delivering exceptional service and are looking for a challenging yet rewarding role, we encourage you to explore this opportunity further.
**Why Join Our Team?**
We offer competitive salaries, a positive work environment, and opportunities for growth and development. Our centrally located offices in Los Yoses provide a convenient location for those who prefer to work on-site. We believe in fostering a sense of community among our staff, treating each other as part of a team rather than just numbers.
**Requirements**
To be a successful member of our #HeroSquad, you'll need:
- Advanced English (C1 or higher) and Spanish language skills
- Excellent spoken and written communication abilities
- A high school diploma
- Strong soft skills, including empathy, friendliness, and helpfulness
- Attention to detail and active listening skills
- Availability to work one weekend day
- Reliability and stability
**Work from Home Requirements**
If you're interested in working from home, please note:
- You must complete an on-site training period and nesting phase before starting WFH
- A dedicated, quiet workspace is required
- High-speed internet with minimum 10 Mbps upload and 5 Mbps download speeds (verified by our IT team)
- The ability to hard-wire our equipment to your router
- An 85% or greater Quality Assurance score
- Not currently on a Performance Improvement Plan
**Benefits**
We offer a comprehensive benefits package, including:
- Industry-leading Base Pay (in USD)
- Performance Bonuses
- Transportation / Internet Stipend
- Paid Training
- Extra half days off
- Room for Growth
- Relaxed Company Culture
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