Transaction Investigations Specialist
hace 3 días
We are seeking a highly skilled Transaction Investigations Specialist to join our team in Santa Ana. As a key member of our operations team, you will play a critical role in facilitating effective identification and resolution of customer and banking partner inquiries related to payment transactions.
The ideal candidate will be responsible for building and maintaining relationships with internal and external stakeholders to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and investigative duties are managed and resolved according to client expectations.
Your Responsibilities
- Resolve multi-channel payment queries, providing immediate answers where possible and referring to banking partners when necessary.
- Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLAs.
- Identify Time/Rate critical buybacks/reissues and take urgent action to limit potential loss to WUBS or our customers.
- E nsure appropriate accounting proof is present prior to actioning any repurchase request.
- Serve as the bridge between our banking partners and internal customers both in writing and verbally as required.
- Identify and initiate the proper bank message to resolve payment breaks.
- A mendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI.
- Communicate frequently with the correspondent bank network to help resolve payment investigations.
- Able to navigate a computerized data entry system, good knowledge of internal systems.
- Advanced ability to read and interpret bank messages.
- Advanced mathematical ability.
- Good knowledge of local and international payment methods.
- Good knowledge of FX markets and commercial awareness.
- Able to update process documents and Standard Work Sheets.
- High degree of accuracy and attention to detail.
- High degree of self-motivation.
- Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
- Excellent written and verbal communication skills in the English language.
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