Transaction Investigations Specialist

hace 3 días


San José, San José, Costa Rica Convera A tiempo completo
About the Role

We are seeking a highly skilled Transaction Investigations Specialist to join our team in Santa Ana. As a key member of our operations team, you will play a critical role in facilitating effective identification and resolution of customer and banking partner inquiries related to payment transactions.

The ideal candidate will be responsible for building and maintaining relationships with internal and external stakeholders to ensure Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are met, and investigative duties are managed and resolved according to client expectations.

Your Responsibilities

  • Resolve multi-channel payment queries, providing immediate answers where possible and referring to banking partners when necessary.
  • Accurately process cancellations, reissues, and refunds requests in accordance with agreed SLAs.
  • Identify Time/Rate critical buybacks/reissues and take urgent action to limit potential loss to WUBS or our customers.
  • E nsure appropriate accounting proof is present prior to actioning any repurchase request.
  • Serve as the bridge between our banking partners and internal customers both in writing and verbally as required.
  • Identify and initiate the proper bank message to resolve payment breaks.
  • A mendments, Recalls, Tracers, Bank Charges Inquiry, Respond to Compliance RFI.
  • Communicate frequently with the correspondent bank network to help resolve payment investigations.
  • Able to navigate a computerized data entry system, good knowledge of internal systems.
  • Advanced ability to read and interpret bank messages.
  • Advanced mathematical ability.
  • Good knowledge of local and international payment methods.
  • Good knowledge of FX markets and commercial awareness.
  • Able to update process documents and Standard Work Sheets.
  • High degree of accuracy and attention to detail.
  • High degree of self-motivation.
  • Professional telephone manner with an ability to develop rapport with banking partners and internal stakeholders.
  • Excellent written and verbal communication skills in the English language.


  • San José, San José, Costa Rica Convera A tiempo completo

    About the RoleThis is an exciting opportunity to join our Global Sanctions and Interdiction team as a highly skilled AML Compliance Specialist.You will be responsible for reviewing payment transactions to ensure compliance with anti-money laundering and economic sanctions laws and regulations.You will also conduct due diligence reviews and investigations of...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job OverviewThe role of a Financial Transaction Specialist is to facilitate effective identification and resolution of customer and banking partner enquiries related to payment transactions. This involves building and maintaining relationships with key internal and external stakeholders to ensure service level agreements (SLAs) and key performance indicators...


  • San José, San José, Costa Rica Citi A tiempo completo

    Job OverviewCiti is seeking an experienced Transaction Services Specialist to perform moderately complex cash & trade operation tasks. The successful candidate will provide processing assistance for assigned projects and participate in compliance related activities to minimize losses.Key Responsibilities:Perform cash management operations, such as cash...


  • San José, San José, Costa Rica Bacardi A tiempo completo

    **About Bacardi**We are a leading spirits company with a rich history and a passion for innovation. Our mission is to leverage resources on a global scale through the use of shared services, reduce costs, maintain or increase customer service, and build new capabilities.**The Role**The Financial Transaction Specialist reports directly to the OTC Cash...


  • San José, San José, Costa Rica Convera A tiempo completo

    Key ResponsibilitiesResolve multi-channel payment queries and provide timely support to customers.Accurately process cancellations, reissues, and refunds requests.Identify and address time/critical buybacks/reissues.In addition, this role involves acting as the bridge between banking partners and internal stakeholders, both in writing and verbally as...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    Bachelor's degree or higher is strongly preferred; equivalent and relevant work experience considered- Ability to function in an ambiguous, fast paced work environment- Strong interpersonal, verbal (speaking, listening, interpretation) and written communication skills desiredJob summaryManagers - Risk Investigations set the vision, direction, and culture of...


  • San José, San José, Costa Rica Emerson A tiempo completo

    Job DescriptionWe are seeking an experienced Commercial Contracts Specialist to join our team at Emerson. In this role, you will be responsible for reviewing, drafting, and negotiating agreements and transaction documents in compliance with applicable policies and legal and ethical standards.Key Responsibilities:Reviewing and drafting contractual language to...


  • San José, San José, Costa Rica Convera A tiempo completo

    We are seeking a highly skilled Banking Payments Investigator to join our team at Convera. As a member of our team, you will be responsible for:Conducting thorough investigations into payment-related issues and providing high-quality customer serviceMaintaining accurate records of daily investigation activities and tracking progressProviding timely responses...


  • San José, San José, Costa Rica Trevipay A tiempo completo

    Role SummaryTreviPay seeks a skilled professional to join our Compliance & Financial Intelligence Unit team. As a Risk Analysis Specialist, you will play a critical role in identifying and mitigating financial crimes risk exposure. Your expertise in AML, KYC, sanctions, and transaction monitoring will help ensure compliance with regulatory requirements and...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    **Job Description**The Global Regulatory Operational Adherence (GROA) team is responsible for ensuring Selling Partner Services teams are compliant with global regulations within each Seller transaction.GROA ensures associates follow regulations outlined by various regions by identifying gaps in processes, finding solutions to mitigate, and auditing to...


  • San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

    About the RoleWe are seeking a highly skilled Escalations Resolution Specialist to join our team at Amzn Support Srvcs Costa Rica.Job SummaryThe successful candidate will be responsible for managing the entire lifecycle of customer escalations, from intake and tracking, to partnering with internal stakeholders and service teams in the identification of root...

  • Policy Risk Specialist

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.- Fluency in Spanish, English, and one of the following: Swedish, Danish or Norwegian.- Proven ability to exercise judgment when policies are not well defined.- High level of integrity and discretion to handle...

  • Policy Risk Specialist

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.- Fluency in Spanish, English, and Japanese.- Proven ability to exercise judgment when policies are not well defined.- High level of integrity and discretion to handle confidential information.- Demonstrated...

  • Policy Risk Specialist

    hace 4 semanas


    San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

    Bachelor's degree or 2+ years of experience working in relevant industries such as law, risk management, investigations, project or program management.- Fluency in Spanish, English, and German.- Proven ability to exercise judgment when policies are not well defined.- High level of integrity and discretion to handle confidential information.- Demonstrated...


  • San José, San José, Costa Rica Convera A tiempo completo

    Job Description\Identify potential compliance risks to Convera and our customers by conducting research and analysis of complex issues.\Utilize a wide variety of research tools, including data analysis systems and predetermined analysis criteria.\Prepare regulatory reporting, analytical reports, and statistical summaries.\May process Large Principal Money...

  • Kyc Specialist

    hace 4 semanas


    San José, San José, Costa Rica Convera A tiempo completo

    KYC SpecialistAre you always looking for new and better ways to combat financial crime?Are you ready to play a vital role in building the workforce for a global business that is redefining the financial services sector?Join our Know-Your-Customer Operations team here at Convera as a KYC Specialist.About UsWe are the largest non-bank B2B cross-border payments...


  • San José, San José, Costa Rica Convera A tiempo completo

    About the RoleWe are seeking an experienced Client Experience Specialist to join our team. As a key member of our Senior Client Services team, you will play a vital role in ensuring our clients receive exceptional service and support.Key Responsibilities:Resolve client queries efficiently and effectively, providing accurate and timely responsesUtilize...


  • San José, San José, Costa Rica Teleperformance Costa Rica A tiempo completo

    **Job Description Overview**The Teleperformance Costa Rica team is seeking a skilled Customer Service Specialist to join our team. As a key member of our customer experience team, you will work directly with customers to provide an outstanding experience.**Key Job Functions**- Provides support to clients through various transactions and activities.- Assists...


  • San José, San José, Costa Rica Convera A tiempo completo

    AML Escalations SpecialistDoes playing a critical role in protecting customers sound exciting to you?How about working for a global fintech company on an advanced team that is passionate about preventing money laundering and other illegal financial transactions?Join our Compliance team here at Convera as an AML Escalations Specialist.Motivated by our values:...


  • San José, San José, Costa Rica Convera A tiempo completo

    **Our Story**At Convera, we leverage our expertise and technology to move money simply, securely, and smartly. We serve a diverse range of customers, from small businesses to large enterprises.**Your Job Description**You will oversee the day-to-day operations of a team, focusing on customer transactions and ensuring KPI achievement. Your responsibilities...