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Global Operations Strategist
hace 1 semana
Job Summary:
The role of the Corporate Support Service Leader at Amzn Support Srvcs Costa Rica is to oversee the overall performance and service delivery of the EMEA & APAC ERC Corporate Support Operations team. This involves setting the vision and direction for the team by driving continuous innovation and creating a working environment that attracts and retains top talent.
Responsibilities:
- Manage a team of frontline specialists working to solve problems on behalf of Amazonians.
- Work closely with technology, design, business operations, finance, strategic communications, and support teams to build, lead and evolve this business initiative.
- Proactively identify and resolve strategic issues, as well as secure and schedule the resources necessary to deliver employee and partner-focused outcomes.
- Maintain a complete and thorough understanding of technical systems in a complex virtual environment.
- Develop and achieve performance goals and objectives in order to achieve customer promise expectations.
Requirements:
- Strong program management skills, ability to work across many functions and cultures, and coordinate resources from a great number of stakeholders.
- Experience forming specialized support or operations teams, planning and executing complex projects across multiple organizations and stakeholders.
- Demonstrated ability to dive deep in understanding our business, HR products and services, and Amazon HR landscape.
- Relentless desire to exceed company and customer expectations.
- Master's degree or equivalent, MBA is preferred.
- PHR, GPHR, or SPHR certification (or equivalent) strongly preferred.
