IT Integration Specialist

hace 3 semanas


San Francisco, Heredia, Costa Rica Tebra A tiempo completo
About Tebra

Tebra is a leading digital healthcare platform that empowers independent practices to deliver modernized care to patients everywhere. With over 100,000 providers trusting our technology, we're dedicated to unlocking better healthcare through innovation and compassion.

Job Overview

We're seeking an experienced Technical Support Representative to join our team as an IT Integration Specialist. This role will focus on activating, maintaining, and troubleshooting integrated accounts, ensuring seamless interactions between our product and external systems.

Key Responsibilities
  • Activate or offboard integrated accounts, resolving any technical issues that arise during the process
  • Dispatch surveys manually to gather valuable feedback from customers
  • Respond to and resolve technical cases within 5 days or less, prioritizing customer satisfaction
  • Reduce churn risk by owning customer problems, troubleshooting on the fly, and working with practices to resolve issues
  • Document integration-related processes, FAQs, and departmental training guides to ensure knowledge sharing and consistency
Requirements
  • 1-2 years of customer-facing experience in SaaS or tech industries
  • Familiarity with Salesforce, Jira/Confluence, and SQL knowledge
  • Experience with various EMRs, EHRs, or Practice Management Systems
Perks & Benefits

We offer a comprehensive compensation package, including a competitive salary range of $60,000 - $80,000 per year, depending on location and experience. Additionally, you'll enjoy benefits such as:

  • Wellness and childcare subsidy
  • University/Education discount
  • Access to fitness programs and mental health resources
Culture & Values

We're committed to fostering a culture of entrepreneurship, simplicity, and collaboration. Our values include starting with the customer, keeping it simple, staying entrepreneurial, being better together, celebrating success, and more.


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