Business Operations Specialist

hace 2 días


San José, San José, Costa Rica Mondelez International A tiempo completo

**Job Overview**

We are seeking a highly skilled Business Operations Specialist to join our team at Mondelez International.

The successful candidate will be responsible for providing exceptional customer service, ensuring the accurate collection of case details and employee data, and working within service level agreements.

This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities.

The ideal candidate will have experience in customer service, shared service environments, and case management systems.

They will also be able to work effectively in a fast-paced environment, manage multiple priorities, and provide feedback and propose improvements to enhance processes.

In addition, the successful candidate will maintain an up-to-date knowledge of Payroll and HR processes and regulations, ensuring accuracy and compliance.

**Key Responsibilities**

  • Provide general information on policies and procedures, and answer questions based on FAQs.
  • Accurately collect and record case details and employee data.
  • Work within service level agreements, communicating with customers when cases are escalated.
  • Maintain an up-to-date knowledge of Payroll and HR processes and regulations.

**Requirements**

  • 2-3 years' experience in Customer Service.
  • Advanced English language proficiency.
  • Experience in Shared Service Environments.
  • Ability to work under pressure and learn quickly.


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