Workplace Operations Specialist

hace 4 días


San José, San José, Costa Rica Wrike Remote Jobs A tiempo completo

We're seeking an experienced Workplace Operations Specialist to join our team. As a key member of our support operations team, you will be responsible for maintaining the day-to-day operations of our support systems and software used by Wrike Customer Support.

The ideal candidate will have excellent time management skills, be able to stay organized under a workload of ad-hoc, recurrent, project, and proactive tasks with a wide range of priorities, and possess strong communication skills to effectively interact with colleagues and managers.

Key Responsibilities:

  • Maintain several systems, including user administration and integration support
  • Manage the queue of support operations requests, prioritize requests according to business impact, and drive to appropriate completion dates
  • Identify potential areas of improvement and implement new features, processes, and systems to address them
  • Understand internal customer needs and business context to provide outstanding support and maintain high customer satisfaction

Requirements:

  • English fluency spoken and written
  • Strong time & task management skills
  • Ability to stay organized under a workload of ad-hoc, recurrent, project, and proactive tasks with a wide range of priorities
  • Ability to communicate effectively with colleagues and managers


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