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hace 2 meses
We are seeking a highly skilled Risk Manager to join our Selling Partner Abuse Team at Amazon Support Services Costa Rica SRL. As a Risk Manager, you will play a critical role in identifying and preventing abuse for our customers and brand owners worldwide.
Key Responsibilities- Identify, contain, and resolve time-sensitive/high-impact escalations around collusion and compliance issues.
- Drive and track initiatives that improve the customer experience.
- Conduct analysis to isolate issues, develop solutions based on changing business priorities.
- Interact with key stakeholders to define, deliver, and establish standard processes.
- Build/standardize processes to increase efficiencies and automation where available.
- Bachelor's degree and/or 2-5 years of experience in investigations, risk management, incident or crisis management, program management, or escalation handling.
- Experience creating and editing content for internal and external audiences.
- Demonstrated experience and collaboration with a variety of stakeholders in other departments (finance, operations, supporting functions).
- Ability to handle ambiguity and propose solutions that align with the long-term business vision both tactically and strategically.
- Ability to function in a dynamic, fast-paced environment while being organized.
- Experience with Microsoft Excel, Microsoft Word, and writing proposals.
- Advanced degree (master's degree) in a relevant field.
- Experience with SQL.
- Organized, independent, and autonomous, able to set and meet deadlines, and prioritize work with minimal guidance.
- Proven ability to bring clarity to ambiguous situations.
- Experience preparing reports that identify findings and provide recommended remediation strategies and solutions.
- Demonstrated analytical and quantitative skills to use hard data and metrics to back up assumptions and develop business cases.
