Point of Sales Operations Team Leader
hace 5 días
**Job Overview:**
The Point of Sales Operations Team Manager will be responsible for overseeing the marketing point of sales team, selecting, training, supporting, coaching, developing, and supervising a team of employees within the department. This includes managing performance, maintaining relationships with clients, and improving processes, systems, and workflow.
- This position provides performance coaching to achieve SLA results, demonstrates commitment to accuracy, responsiveness, and customer satisfaction, and motivates team members to achieve SLA and team level performance.
- It also proactively addresses and resolves issues that may impact customer satisfaction, cash flow, employee attrition, and cost.
Key Responsibilities:
- Direct supervision of assigned Team Leads through leadership, training, and development, allocating work assignments, reviewing progress in achieving objectives, and enforcing corporate policies and procedures.
- A comprehensive understanding of business processes, procedures, and information, turning data into useful and actionable information that resolves Point of Sales process issues in a timely manner.
- Deal well with ambiguity, addressing multiple concurrent projects and timelines, and interacting directly with stakeholders, quality teams, and partnering with internal 3M clients and cross-functional team members to drive results.
- Work independently to meet targets and objectives set by 3M management, and collaborate with senior coworkers, supervisors, and/or management for guidance on difficult or unusual situations.
Qualifications and Requirements:
- Bachelor's degree is generally required; Master's degree is preferred.
- Minimum 7-10 years relevant working experience, with at least 3 years in leadership positions.
- Demonstrated knowledge of assigned area (Point of Sales) of responsibility and 3M structure organization and business.
- Strong interpersonal, communication, analytical, organizational, and short-term planning skills.
- Expert/master knowledge and experience with current theories and practices of related disciplines such as Marketing, Pricing, Point of Sales, and Customer Incentive Plan.
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