Associate- Sales Operations

hace 2 semanas

Alajuela, Costa Rica Zm Financial Systems A tiempo completo

Collaboration = Innovation

One leads to the other.
At Moody's, we believe good teamwork gives us an edge.
We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges.
Join us and let's move the world forward together.-
- Moody's Investors Service is among the world's most respected and widely utilized sources for credit ratings and research.
Our opinions and analysis on a broad range of credit obligors and obligations are valued around the world for their insight and rigor.
- At MIS, our workplace culture supports our mission to be the Agency of Choice for our customers, employees and future employees.
Our Culture focuses on Excellence and embodies behavioral qualities such as Integrity, Responsiveness, Collaboration, Respect and Passion.
Our people are our core asset and we look beyond outcomes to ensure that behaviors and interactions matter.
Department
- Commercial

Role/Responsibilities
- An individual contributor responsible for internal and customer facing support related to customer information, revenue recognition, regulations, projects and other supporting operations functions which are core knowledge areas for future career growth.
Under the direct supervision of the AVP Sales Operations and/or Manager Sales Operations, works with internal functions to identify and resolve issues causing unbilled and aged Accounts Receivable, produces reports to improve line of sight by the Sales function to issuer related issues, prepares presentations and participates in projects passionate about improving customer relationships, regulatory compliance and operational improvement.
Provide support that improves the customer experience and ensures the Sales teams can focus on the relevant customer-related activities.
Monitor mandates beginning at handover through to billing, provide customer support that improves the customer experience and ensures the Sales teams are able to focus on relevant customer related activities.
Minimize Unbilled and Accounts Receivable, as well as deals in LOB pipeline, Unbilled and Accounts Receivable.
Work with Sales teams, GMO, Pricing, Billing and Collections to resolve root causes and corrective actions for aged LOB.
Provide customer support by entering invoice requests and handling inquiries regarding billing and other invoicing issues.
Prepare drafts of standard meeting materials and packages, including presentations, marketing collateral, published reports and background notes.
Work with Legal to address customer requirements for post hand-over deal related documentation.
Enter, review, and maintain key defined customer data and information In Salesforce to improve the Sales teams engagement with customers.
Identify, recommend, and work on implementation of opportunities to improve the MIS commercial processes and Salesforce data quality in order to improve the issuer experience.
Build and maintain excellent relationships within various internal collaborators, including RM, Legal, Pricing, GMO, Billing and Collections.
Participate in projects as assigned.
Will be responsible for generating reports and providing support to the Relationship management team on data gathering, data entry, and data clean-up related tasks.
**Qualifications**:
Excellent attention to detail.
Problem-solving, ability to be presented with issues/problems and be able to resolve and suggest solutions, and to raise where appropriate.
Strong written and verbal communication skills.
- Moody's is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

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