Member Services Ambassador
hace 7 días
About WeWork
We're a global company that provides innovative workspace solutions to empower entrepreneurs and businesses to thrive.
Our mission is to create inspiring and collaborative environments that foster creativity, productivity, and innovation.
About the Job
The Community Lead is responsible for delivering exceptional member experiences at our locations.
This role requires a highly skilled individual who can build strong relationships with our members, understand their needs, and provide tailored solutions to drive engagement and retention.
Main Responsibilities
- Membership Engagement & Retention:
- Develop and implement strategies to increase member satisfaction and retention.
- Build strong relationships with key members and understand their needs to deliver personalized solutions.
- Address any issues promptly and follow up with members to ensure issues are resolved.
- Coordinate move-in and move-out processes to ensure a seamless experience for new and departing members.
- Support the Sales team by providing building tours and assisting with sales leads.
- Plan and host events that cater to member interests and preferences.
- Oversee daily operations and ensure the building runs smoothly.
- Ensure the safety and security of members and staff.
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