Reseller Account Manager

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Key Responsibilities**

As a Reseller Account Manager, you will be responsible for providing general support for all Reseller and Public Sector clients, focusing on sales and client support duties.

Main Responsibilities:

  • Customize setups for Reseller and Public Sector clients, including subcode creation and/or pricing implementation
  • Manage High Touch Reseller Assignments, ensuring a positive support relationship
  • Support U.S. Government accounts, providing expertise and guidance as needed
  • Diagnose, research, and resolve problems related to specific requests, technical support, billing, account maintenance, subcode maintenance, data issues, product descriptions, and pricing
  • Aid clients or sales with setup or billing inquiries, ensuring timely resolutions
  • Handle client escalations from calls, emails, or surveys, maintaining a professional demeanor at all times
  • Maintain and update critical account and pricing tables, ensuring accuracy and completeness
  • Educate customers on new and existing products, policies, and procedures, promoting a positive customer experience
  • Attend Sales/Client meetings, providing expert insights and recommendations
  • Assist with special projects, working collaboratively with cross-functional teams
  • Submit requests to Commercial Relations file and data research, leveraging company resources effectively
  • Aid with complex Government account user onboarding, ensuring seamless transitions
  • Participate in annual audits of Client Care procedures and job aids, driving process improvements
  • May lead training and/or demonstrations for specific products or client responsibilities, showcasing expertise and knowledge
  • Help with more complex product implementations (ie: API, FusionIQ, DecisionIQ), supporting business growth initiatives
  • Assist with special projects (one time or ongoing), demonstrating adaptability and flexibility
  • Ensure access to MyExperian Portal, facilitating efficient support and resolution
  • Coordinate and prioritize support efforts between multiple Experian departments (ie: API Support, Ask Tech, etc), promoting collaboration and synergy

General Responsibilities:

  • Subcode maintenance, ensuring accuracy and completeness
  • Knowledge of Consumer and/or Commercial products and services, providing expert insights and recommendations
  • Use Salesforce to engage Support assistance and to track and log all activities relevant to customer, leveraging technology effectively

Qualifications:

  • English test 70 or higher (prefer 72+), demonstrating language proficiency
  • 2+ years of experience, knowledge of Excel (can maintain complex spreadsheets) or access, good organization and strong communication skills

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