Scheduling Workflow Specialist
hace 2 días
**Company Overview:**
Tebra is a digital healthcare company that aims to unlock better healthcare for independent practices and their patients. With over 100,000 providers trusting us to elevate the patient experience and grow their practice, we're building the future of well-being together.
**About the Role:**
We're seeking an experienced Scheduling Workflow Specialist to join our team. As a key member of our Technical Services department, you'll work closely with customer-facing integrations teams to ensure seamless integration between PatientPop and healthcare practices' EMR/PMS/Scheduling Systems.
In this role, you'll be responsible for training newly integrated practices on their scheduling workflow and reputation platform, providing user feedback to enhance the customer experience, and monitoring reactive caseload for Tier 1 Integration support. Your expertise will help cultivate a deep understanding of our Integration product, serving as a Subject Matter Expert to customers and internal teams alike.
**Your Professional Qualifications:**
We're looking for candidates with 1-3 years of experience in a customer-facing position, preferably in a technical support environment. You should have a proficient degree of technical aptitude, a proven track record of meeting quotas, superb critical thinking skills, and outstanding verbal and written communications skills.
**Requirements:**
- Experience working in multiple healthcare Scheduling Systems/EMRs/PMS
- Experience with Salesforce - navigating through Cases, Opportunities, Accounts, & Assets
- 1-2 years of experience working in the US Healthcare industry
**Salary:** $65,000 - $80,000 per year, depending on location and experience
**Benefits:**
- Wellness and childcare subsidy
- University/Education discount
**What We Offer:**
A dynamic work environment, opportunities for growth and development, and a chance to make a meaningful impact in the lives of healthcare professionals and their patients. If you're passionate about delivering exceptional customer experiences and driving innovation in the healthcare industry, we want to hear from you
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