Global Technical Program Lead

hace 3 días


San Francisco, Heredia, Costa Rica Servicenow A tiempo completo

About Us

At ServiceNow, we're changing the way work gets done. Our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

Job Description

As a Design Program Manager, you'll lead the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences.

You'll be a creative problem solver and team leader by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.

The Release Program Management team takes large, company-wide, highly visible programs from vision to release. We facilitate ServiceNow's overall release process through key partnerships with technology and business stakeholders.

We work hard to ensure high quality on-time releases that delight our customers.

Your Key Activities

  • Create frameworks, coordinate & facilitate technically orientated new high visibility programs
  • Organize complex, ambiguous problems into prioritized milestones, deliverables, risks, dependencies and success criteria for your programs
  • Translate business objectives into execution strategy (tactical and strategic), lead and successfully execute the strategy through strong collaboration and agile leadership
  • Develop metrics and data models to drive recommendations that accelerate decisions
  • Develop trusted relationships with key technology, functional leaders and stakeholders to drive focus on the strategic program objectives and optimize program delivery

Your Ongoing Activities

  • Drive initiatives for improvements in release processes, and software delivery to meet our business objectives
  • Develop required documentation such as process design documents, workshop agenda & presentations, stories, use cases, roles/responsibilities
  • Communicate and collaborate among cross-functional teams in a multinational environment for recommendations and assisting teams with resolving critical path technical issues and challenges
  • Proactively identify and address issues with internal business units and engineering teams
  • Analyze processes and outcomes to identify root causes & drive opportunities for improvement
  • Demonstrate visible leadership through internal presentations, improving transparency, and radiating information


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