IT Delivery Lead, Consumer Experience Heredia

hace 3 semanas

San Francisco, Heredia, Costa Rica Philip Morris International A tiempo completo

Be part of a revolutionary change at Philip Morris International.

We're transforming our business and building our future on smoke-free products, fueled by technology.

This means unique IT projects to match all levels of skills and ambitions - from global pilot projects to vital local updates.

To succeed in this role, you'll need to be driven and happy taking the strategic view or diving deep into processes.

Key Accountabilities:

  • In charge of deployment, integration, and support of locally and centrally developed/managed IT solutions for the B2C domain.
  • Act as Service Manager and/or Service Integrator for locally delivered differentiating solutions.
  • Evaluate business processes, anticipate requirements, and uncover areas for improvement.
  • Clearly define deliverables, timelines, and dependencies for team members, external consultants, and internal key stakeholders.
  • Facilitate deployment of new functional modules according to business requirements.
  • Coordinate external consultants, vendors, and internal project teams during project execution.
  • Maintain active contact and communication with key business stakeholders and provide advice on business matters having IT implications.
  • Promote and share the global IT portfolio and offer differentiated consumer experience solutions tackling specific market needs.
  • Contribute to IT Transformation through evaluation of cutting-edge tech solutions, delivering and piloting MVPs, and managing proper industrialization of newly built solutions.
  • Ensure adherence to PMI policies and guidelines on security and compliance by leading the assessment and implementation of IT Security requirements.
  • Ensure IT expenditures are properly documented, budgeted, and approved in line with local and PMI requirements.

Required Experience:

5+ years of experience in software and/or technology service management, service integration, and IT service delivery.

Experience with API integration, Cloud Computing, and Mobile/Web apps with a focus on B2C domain.

Solid understanding of the consumer/customer journey and the tools supporting it.

High-level understanding of cloud services architecture (AWS).

Practical experience in setup, configuration, and support of different Consumer Programs.

Additional advantages: ITIL Certified, AGILE Framework, Omnichannel content delivery.

General Qualifications:

Proper combination of seniority in terms of mindset combined with technical 'know-how', resulting in solid autonomy in decision making and execution.

Solid leadership capabilities and practical people management experience.

Digital savviness.

Ability to manage in an environment of uncertainty, ambiguity, and complexity with diverse stakeholders in multiple geographical locations.

Strong analytical thinking capabilities and ability to address business challenges and opportunities with customer focus.

Creative approach to problem solving.

Excellent communication skills.

Good teamwork and collaboration.

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