Voice Recognition Specialist

hace 6 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

Company Overview
The Amzn Support Srvcs Costa Rica organization is at the forefront of voice technology innovation. Our team provides critical data services to develop, test, and train the Alexa AI, working closely with Amazon Machine Learning Science and modeling teams.

Job Summary
We are seeking highly detail-oriented individuals to join our SJO team as Data Associates. As a Data Associate, you will work on speech and text data, undertaking labeling functions such as transcription, annotation, and dialogue evaluation to assess and improve Alexa's performance.

About the Role
In this role, you will be responsible for attaching tags to large datasets, delivering high-quality labeled data that meets specific key performance indicators. You will also report issues with tools and software to the development team and provide feedback for improvements to existing tooling.

Key Responsibilities

  • Work with text, speech, and other types of data, leveraging guidelines to meet specific key performance indicators
  • Deliver high-quality labeled data using in-house tools and software
  • Report issues with tools and software to the development team when necessary
  • Provide feedback for improvements to existing tooling

Required Skills and Qualifications
To succeed in this role, you should have a proven record of delivery of performance metrics in an Operations environment, practical knowledge of data processing needs and trade-offs, excellent communication skills, and effective time management. You should also be self-motivated and take initiative, able to respond positively to working in a demanding environment.

Benefits
As a Data Associate, you will have the opportunity to work on challenging projects, collaborate with a talented team, and develop your skills in data labeling and quality assurance. We value diversity, equity, and inclusion and strive to create a workplace where everyone can thrive.



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