Senior Operations Coordinator
hace 2 meses
Key Responsibilities:
- Deliver coaching and constructive feedback to employees to increase engagement and improve performance
- Collaborate on new strategies and process improvements to enhance team performance
- Provide daily, weekly, and monthly reports to internal and external clients
- Ensure service level agreements are met, including escalated Supervisor calls and QA call reviews
- Facilitate team huddles, presentations, and contests to engage the team and clients
- Champion company core values and programs to engage employees
- Participate in recruiting, training, and onboarding of employees
- Assist with Regulatory Compliance, Quality, and CBT requirements
Requirements:
- Previous experience in Agent and/or Customer Service roles
- Leadership or managerial experience is an asset
- Must be able to obtain necessary collection/trace licenses
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