Operations Service Delivery Specialist

hace 2 semanas


San José, San José, Costa Rica Nitel A tiempo completo

Job Summary

Nitel is seeking a highly skilled and experienced Service Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences while ensuring timely and accurate delivery of services to our customers.

Key Responsibilities

  • Manage all aspects of the service delivery process for customers with fewer than twenty (20) locations and simple product solutions.
  • Build and manage relationships with internal and external stakeholders to ensure seamless communication and issue resolution.
  • Develop and implement process improvements to enhance customer satisfaction and service delivery efficiency.
  • Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
  • Monitor and report on key performance indicators (KPIs) to ensure service delivery targets are met.

Requirements

  • Experience in a fast-paced customer service role or office work experience with web-based tools and data entry.
  • Excellent communication and interpersonal skills.
  • Advanced English language skills (B2+).
  • Proficiency with Microsoft Office Suite.
  • Self-motivation, excellent organizational skills, and an eye for detail.
  • Telcom/networking experience a plus.

Nitel Values

  • Put Customers First.
  • Think as an Owner.
  • Win as a Team.
  • Act with Integrity.
  • Be Better Every Day.


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