Operations Service Delivery Specialist
hace 2 semanas
Job Summary
Nitel is seeking a highly skilled and experienced Service Delivery Operations Manager to join our team. As a key member of our operations team, you will be responsible for delivering exceptional customer experiences while ensuring timely and accurate delivery of services to our customers.
Key Responsibilities
- Manage all aspects of the service delivery process for customers with fewer than twenty (20) locations and simple product solutions.
- Build and manage relationships with internal and external stakeholders to ensure seamless communication and issue resolution.
- Develop and implement process improvements to enhance customer satisfaction and service delivery efficiency.
- Collaborate with cross-functional teams to resolve customer issues and improve overall customer experience.
- Monitor and report on key performance indicators (KPIs) to ensure service delivery targets are met.
Requirements
- Experience in a fast-paced customer service role or office work experience with web-based tools and data entry.
- Excellent communication and interpersonal skills.
- Advanced English language skills (B2+).
- Proficiency with Microsoft Office Suite.
- Self-motivation, excellent organizational skills, and an eye for detail.
- Telcom/networking experience a plus.
Nitel Values
- Put Customers First.
- Think as an Owner.
- Win as a Team.
- Act with Integrity.
- Be Better Every Day.
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