Online Community Manager Lead

hace 3 días


San José, San José, Costa Rica Sagan A tiempo completo

**Job Summary**

We are seeking an experienced online community manager to lead our digital community efforts and drive engagement among our members.

The ideal candidate will have a proven track record of success in online community management, excellent communication and interpersonal skills, and the ability to analyze data for decision-making and strategy adjustments.

**Key Responsibilities**

Developing strategies to increase member participation and interaction;

Facilitating and moderating discussions to ensure productive dialogue;

Organizing online events, webinars, and live sessions to promote learning and networking;

Curatating and publishing relevant content such as articles, blogs, and newsletters;

Managing the content calendar to ensure regular and engaging materials;

Monitoring and analyzing content performance for continuous improvement;

Serving as the primary point of contact for member support and guidance;

Managing onboarding for new members, ensuring a smooth introduction;

Gathering and addressing member feedback to enhance community features;

Overseeing the technical aspects of the online community platform;

Maintaining records of community activities and engagement metrics;

Collaborating with marketing and sales teams to align community initiatives with organizational goals;

Planning and executing online and occasional in-person community events;

Coordinate with speakers, sponsors, and vendors for successful event outcomes;

**Qualifications**

Proven experience in online community management; Circle experience is a plus. A basic understanding of property management or real estate is preferred. Excellent communication and interpersonal skills. Proficiency in managing social media platforms and online community tools. Ability to analyze data for decision-making and strategy adjustments. Strong organizational skills with attention to detail.


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