Community Manager

Thank you for your interest in Outlier Legal.
What started as a glimmer of a business idea in 2012 has grown into a multinational conglomerate with 80 employees in three countries.
We are glad that our company has piqued your interest and we want you to get to know us better before you apply.
On the surface, Outlier Legal is a legal services company that helps expats move, invest and live around the world.
We know our staff works hard so we employ technology to help us do our jobs better and faster.
We want to spend less time working and more time focusing on what matters.
Below the surface, we are dream makers and law is just one of the tools we use to help our clients achieve their dreams.
We go above and beyond for our staff and our clients because we believe in what they are trying to achieve.
Above all, we are all Outliers.
Our Costa Rica office has several service divisions that help expats when they have decided to make Costa Rica their home.
We help with immigration, purchasing property, starting or running a business, and we even help people get married here.
We believe in our clients and we want them to succeed.
We've got their back every step of the way.
We are glad you are interested in being part of the team that works so hard to make this happen.
With that in mind, please take a look at the list below.
If this sounds like you, please contact us.
We'd love to read your CV and hear your story.
- You believe "there's got to be a better way" when faced with an obstacle, or what you know is an archaic way of doing things.
- You are willing to fight for what is right.
You believe in defending the rights of immigrants in the same way as the citizens of this nation.
- You are willing to give and take constructive feedback because you know this is vital to your success.
- You own your mistakes - no excuses.
- You believe in being part of a team, regardless of your title.
When one needs help, you help.
When one makes a mistake, it is your priority to help make it right.
- You want to learn more, do more, and be more.
- Giving back is important to you.
- You thrive in an environment where not everything is planned out and handed to you.
- You leave your ego at the door.
- You work smarter, not harder.
- Bonus points: you are either an immigrant or you want to be one..

About the Role

We are looking for a creative and outgoing COMMUNITY MANAGER & DIGITAL DESIGNER who will communicate our vision of a world without boundaries to our audience across social networks and via written and visual content.
We are looking for a person who enjoys being in contact with the Expats community and loves to create visual content and drive metrics.
You will be responsible for interacting with our community on social media and creating written and visual content to tell the story of our brands and our clients.
You will be expected to monitor and respond to comments and direct messages on social media and our websites.
You will be required to monitor our community/audience on social media looking for trends and topics to cover, as well as sharing content and interacting in groups.
RESPONSIBILITIES
- Digital Graphic Design_
- Create communication concepts or messages to meet the established objectives of the company.
- Create content for social networks, websites, mobile and different emerging digital platforms.
- Create communication material to integrate visual elements and message for different projects.
- Community Manager_
- Publish content on social networks according to the established schedule.
- Update the company's profiles in the different social networks to attract a greater number of people and meet the proposed objectives.
- Interact and build relationships with our online community and respond to comments, requests and direct messages promptly through the following current channels: Facebook, Instagram, LinkedIn, Twitter, Google My Business and website, and any other developed.
- Timely and effective social media tracking and response to satisfy fan and audience inquiries.
- Deliver weekly reports with metrics showing the results obtained according to the proposed goals, allowing to take appropriate actions.
- Coverage of events to create content and publish it on social networks.
- Monitor competitors to identify strategies being executed and make timely decisions.
- Monitor trends and topics discussed by our community/audience and develop useful content to share with them.
- Developing social media activities aligned to the communication strategy to gain and attract more fan engagement, keep pages active and expand our audience.
- Ensure that the information provided is accurate by confirming with the service teams staff.
Liaise with other departments to stay abreast of current news.
- Collect questions and answers in our Knowledge Base for future cases.
- Requirements_
- Professional graduate Advertising
- Written English level C1 (ideally Native Speaker)
- 2 years of experience as Community Manager