Global Payroll Implementation Leader

hace 4 días


San José, San José, Costa Rica Cloudpay A tiempo completo
Job Description

We are seeking a highly experienced Project Manager to lead the implementation of large global customers and manage project teams that include Implementation Consultants, Interface Specialists, Treasury Consultants, Business Analysts, and In-Country Partners.

The successful candidate will have extensive experience in implementing new US-based payrolls and will be responsible for coordinating activities/tasks amongst the project team to ensure timely delivery within budget constraints, scope of works, and the CloudPay methodology.

Daily Duties and Responsibilities:

  • Develop, produce, and monitor a global implementation schedule to ensure timely achievements of all deliverables for a successful global implementation.
  • Produce project status reports and review KPI's in CloudPay analytics on implementation delivery to conduct conference calls with the Client on a regular basis to ensure satisfactory implementation.
  • Ensure each country after the 'go live' of the payroll is surveyed so the status of the payroll can be evaluated, Client satisfaction is checked, and potentially an action plan can be created to unblock issues.
  • Act as a sales support and advise on the fit of the CloudPay solution to clients during the selling phase, including support for answering Requests for Proposals (RFP's).
  • Liaise with the Quality and Deployment team to stay on top of current product needs and deliverables around the CloudPay platform.
  • Submit recommendations on how to improve the implementation process to the SWAT team and help implement changed processes.
  • Help optimize the relationship with the client related to the implementation phase, with CloudPay in-house or external partners.
  • Report on monthly basis on all implementation-related topics to the Manager Implementation or Director Global Projects and make information available in the implementation dashboard.

Attributes and Skills Required:

  • Proven Project Management experience in implementing large US payrolls in complex environments, including end-to-end project experience of customers with various service solutions in scope.
  • Ability to manage multiple projects simultaneously.
  • Project Management certification, e.g. Prince 2, PMP.
  • Proven client-facing experience, excellent communication and presentation skills, Professional English Level.
  • International Business experience preferred.
  • Previous team management experience would be an advantage.


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