Global Operations Manager

hace 1 semana


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**About Amazon Vision Operations Center (AVOC)**

Amazon Vision Operations Center (AVOC) is a leading technology company that trains and enhances algorithms using human insight and input to improve safety, quality, productivity, and efficiency. Our team focuses on innovative AI, ML, and Computer Vision techniques to determine the best strategy for annotation to enhance machine learning models.

Job Summary:

This is a position based in Costa Rica and does not offer relocation benefits. Job applicants must be located and legally authorized to work in Costa Rica in order to be eligible for consideration. As an Operations Manager with the AVOC New Business Development team, you will manage a diverse team of associates working on new programs and collaborate cross-vertically with other internal stakeholders.

Key Responsibilities:

  • Lead, develop, and motivate a team of 20-25 associates through coaching, guidance, and mentorship to drive achievement of individual and team performance goals.
  • Implement performance goals, monitor, and evaluate against pre-set goals, implementing action plans to resolve performance barriers as needed.
  • Review and analyze performance metrics to identify areas of opportunity that will drive performance improvement.
  • Ensure productivity is maximized through supervision, training, analysis, and feedback of performance data on a periodic basis.
  • Provide regular, formal, and informal feedback to direct reports.
  • Identify and help implement process-related improvements using methodologies such as Kaizen, Six Sigma, or Lean.
  • Liaise with Program Management and other global operations team leads to manage risks and propose mitigation strategies.
  • Manage schedules, monitor adherence, time-off planning, and attendance in partnership with Workforce Management.
  • Represent the Voice of the Customer/associate during Gemba walks, participate in Kaizen events, and other continuous improvement initiatives to escalate systemic problems.
  • Maintain a positive and professional demeanor, always portraying the company in a positive light and effectively managing sensitive issues.
  • Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.


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