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Financial Transaction Investigator

hace 1 semana

San José, San José, Costa Rica Convera A tiempo completo

The successful candidate will join a dynamic team at Convera, dedicated to delivering smarter money movements to our customers. As a Banking Payments Investigator, your key responsibilities will include:

  • Investigating payment-related issues and providing excellent customer service
  • Monitoring and reporting on daily investigation activities and maintaining accurate records
  • Ensuring timely acknowledgement of all customer inquiries
  • Identifying opportunities for process improvements and implementing changes as needed
  • Collaborating with Treasury and Settlement Accounting teams to resolve queries and facilitate transactions

Applicants should possess strong analytical and problem-solving skills, as well as the ability to work accurately and independently in a fast-paced environment.