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Experian Data Quality Specialist
hace 1 semana
About Us
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. Our mission is to create a better tomorrow by delivering innovative solutions that drive business growth and improve people's lives.
Our Culture
We believe that diversity, equity, and inclusion are essential to our purpose of creating a better tomorrow. We value the uniqueness of every individual and want you to bring your whole, authentic self to work. Our goal is to create a thriving, inclusive, and diverse team where people love their work and love working together.
The Role
In this role, you will have the opportunity to become an expert in EDQ's software portfolio and provide world-class support to our clients, enhancing their experience and ensuring they value our company in a very competitive industry.
Responsibilities
- Provide remote software technical support for Experian EDQ clients.
- Collaborate with internal teams to resolve complex technical issues and escalate when necessary.
- Document interactions with customers in a clear and concise manner.
- Assist in the creation and maintenance of knowledge base articles through the Knowledge Centered Service methodology.
- Stay informed about product updates, new features, and industry trends related to data quality management and API technologies.
Requirements
- 1-3 Years of Desktop Support, Help-Desk, or IT related support experience.
- Bachelor's degree or equivalent experience desired.
- English Level B2.
- Familiarity with SOAP UI, SFTP, JSON, REST APIs and SaaS.
- IT/Networking general knowledge.
- CLI knowledge.
