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Data Quality Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

**About Experian Data Quality**

We are a fast-growing, entrepreneurial organization within the Experian Corporation. Our focus is on providing Data Quality Management Tools and Services to help organizations effectively manage their data.

We empower our clients to unlock the power of their data by ensuring its quality. Whether optimizing data for better customer experiences or preparing data for improved business intelligence, we provide the expertise and proven technology to turn information into insight.

Key Responsibilities:

  • Leverage EDQ's documentation to determine the best course of action for a given issue.
  • Engage with customers and other support team members to gain an understanding of their environment, contract, and goals.
  • Responsible for updating customer information as needed.
  • Attempt to resolve incidents or requests on first contact when possible prior to escalating.
  • Monitor and respond to support calls within required SLA.

Requirements:

  • 1-3 Years of Desktop Support, Help-Desk, or IT related support experience.
  • BA degree or equivalent experience desired.
  • English Level B2.
  • Strong communication and interpersonal skills.
  • Microsoft Office proficiency.
  • Analytical skills.
  • Problem-solving skills.
  • Able to work non-standard business hours as required.