Human Resources Representative

hace 3 meses


Paraíso, Paraíso, Costa Rica Edwards Lifesciences A tiempo completo

This position plays a vital role in providing HR support to employees and leaders, delivering solutions to their inquiries and needs. The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

As a Human Resources Representative, you will:

- Respond to HR inquiries in a timely and professional manner, providing accurate information and solutions to employees and leaders.

- Execute daily service operations, managing complex service demands and issues, and escalating inquiries as needed.

- Develop and maintain knowledge of HR policies, procedures, and best practices, providing coaching and knowledge transfer to other team members.

- Identify and resolve emerging issues and trends, providing insights that support continuous improvements and a positive employee experience.

- Collaborate with the HR team to improve HR Knowledge Base and Case Management content, ensuring accurate and up-to-date information for employees and leaders.

Requirements:

Requirements for this role include:

- 4 years of experience in Human Resources Administration or a shared services environment.

- Strong communication and interpersonal skills, with the ability to work effectively with all levels of management.

- Experience with HR systems, such as case management and employee self-service, and a basic understanding of enabling technologies.

- Ability to operate effectively in a customer service environment, with a customer-centric mindset and a focus on delivering a positive employee experience.

- Strong analytical and problem-solving skills, with the ability to manage high workloads and conflicting priorities.

Desirable Skills:

Desirable skills for this role include:

- Experience working with an ERP system, such as Workday.

- Knowledge of employment legislation and compliance for the relevant jurisdiction.

- Excellent verbal and written communication skills.

- Solid analytical and problem-solving skills.



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