Human Resources Representative
hace 4 semanas
This position plays a vital role in providing HR support to employees and leaders, delivering solutions to their inquiries and needs. The ideal candidate will have strong communication skills, a customer-centric mindset, and the ability to work effectively in a fast-paced environment.
Key Responsibilities:
As a Human Resources Representative, you will:
- Respond to HR inquiries in a timely and professional manner, providing accurate information and solutions to employees and leaders.
- Execute daily service operations, managing complex service demands and issues, and escalating inquiries as needed.
- Develop and maintain knowledge of HR policies, procedures, and best practices, providing coaching and knowledge transfer to other team members.
- Identify and resolve emerging issues and trends, providing insights that support continuous improvements and a positive employee experience.
- Collaborate with the HR team to improve HR Knowledge Base and Case Management content, ensuring accurate and up-to-date information for employees and leaders.
Requirements:
Requirements for this role include:
- 4 years of experience in Human Resources Administration or a shared services environment.
- Strong communication and interpersonal skills, with the ability to work effectively with all levels of management.
- Experience with HR systems, such as case management and employee self-service, and a basic understanding of enabling technologies.
- Ability to operate effectively in a customer service environment, with a customer-centric mindset and a focus on delivering a positive employee experience.
- Strong analytical and problem-solving skills, with the ability to manage high workloads and conflicting priorities.
Desirable Skills:
Desirable skills for this role include:
- Experience working with an ERP system, such as Workday.
- Knowledge of employment legislation and compliance for the relevant jurisdiction.
- Excellent verbal and written communication skills.
- Solid analytical and problem-solving skills.
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