Software Delivery Specialist
hace 5 días
About the Role
As a Software Delivery Specialist at Micro Focus, you will be part of an industry-leading organization that develops and releases cutting-edge software solutions. Your primary responsibility will be to ensure seamless delivery of our products and services, working closely with a global product team for debugging, development, and release management throughout the entire product lifecycle.
You will have opportunities for both vertical and horizontal growth in engineering, IT, and services, aligning with the company's technical career path. Some key responsibilities include setting up new instances for customers on our AWS platform, maintaining existing instances, and troubleshooting performance and functional issues.
You will also provide guidance and mentoring to less-experienced staff members, identify repeatable demand activities, and support the SaaS SOC and other teams who will execute them. Additionally, you will provide technical feedback to Product Marketing and R&D and assist Tier 2 Support by offering technical and customer domain expertise.
Key Skills
- Knowledge in Networking and Databases
- Entry/Mid-level knowledge in Linux
- AWS experience - Advantageous
- Deep Oracle/PostgreSQL knowledge - Advantageous
- ITIL Certification - Advantageous
- Scripting and automation knowledge (Jenkins, Python, Ansible, bash scripting) - Advantageous
Requirements
- Strong analytical and problem-solving skills
- Excellent written and verbal communication skills; mastery in English and local language
- Able to multitask across different accounts and prioritize tasks
- Resilience and resourcefulness when solving complex problems
- Experiencing working with customers
- Organized and used to work/create documentation
- Able to support customers through long upgrade processes
Career Growth
- Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
- At least 2 years of experience
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