Digital Leadership Specialist

hace 7 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

As a Digital Leadership Specialist at Amzn Support Srvcs Costa Rica, you will be responsible for setting the vision and direction of your teams. This includes managing leaders and team performance expectations, as well as finding ways to achieve Amazon's mission to be Earth's most customer-centric company.

A successful candidate will have 5+ years of people management experience, preferably in an operations environment. They should also have experience managing managers and possess a Bachelor's Degree from a reputable university.

The ideal candidate will be able to work flexible schedules and shifts, including night shifts, and have fluent English verbal and written skills. They will also be able to manage reporting and analysis, as well as confidently present it before local and network stakeholders.

Key Responsibilities:

  • Manage front-line supervisors
  • Accountable for creating a high-performing team resulting in a world-class customer experience
  • Translate vision and provide direction to achieve individual and team performance goals

About the Role:

This is a fast-paced environment where you will lead by example and be a role model when it comes to insisting on the highest standards and maintaining an atmosphere of respect for customers. You will fully live the Amazon Leadership Principles and be passionate about helping your team do the same.



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