Veterinary Care Coordinator Specialist

hace 4 días


San José, San José, Costa Rica Janie Health A tiempo completo
About Janie Health

We're a healthcare staffing agency dedicated to connecting talented professionals with remote roles in the US. At Janie Health, we specialize in delivering innovative staffing and software solutions to medical practices, pharmacies, hospitals, and healthcare contact centers across the United States.

Our mission is to recruit and train exceptional individuals worldwide to support US medical patients. We are passionate about patient care and strive to make a meaningful impact on people's lives.

About the Position: Veterinary Patient Care Coordinator

We are seeking an experienced and detail-oriented Veterinary Patient Care Coordinator to join our dynamic team. In this role, you will be responsible for managing the care and coordination of our patients, ensuring a seamless and positive experience for both pets and their owners.

Your primary focus will be on overseeing patient appointments, coordinating treatments, and providing exceptional customer service in a veterinary clinic setting.

Key Responsibilities:
  • Patient Communication: Answer phone calls and manage client inquiries regarding pet care.
  • Appointment Coordination: Schedule and manage patient appointments, including follow-ups and reminders for vaccinations and routine check-ups.
  • Care Collaboration: Work closely with veterinarians and veterinary technicians to create individualized care plans.
  • Office Management: Handle general office duties like managing emails and maintaining an organized workspace.
  • Customer Service: Provide exceptional service, ensuring a welcoming environment for pets and their owners.
  • Live Scribing: Accurately document veterinary visits and treatments, ensuring clear communication among the care team.
Requirements:
  • US Healthcare Experience Preferred
  • Excellent Interpersonal Skills
  • Strong phone etiquette
  • Fluent in English
  • Exceptional customer service skills
  • Strong critical thinking abilities
  • Professionalism Highly Trainable
Compensation Package

We offer a competitive salary range of $65,000 - $80,000 per year, performance RAISE, health allowances, PTO, incentive bonuses, and annual off-site events for our remote team members.



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