Strategic Financial Operations Manager for AMER Region
hace 12 horas
Company Overview
Amzn Support Srvcs Costa Rica is a leading provider of customer service solutions, and we are seeking a highly skilled Revenue Operations Manager to join our team.
Job Description
The successful candidate will be responsible for driving revenue operations improvements, identifying and resolving customer issues related to revenue operations, credits and rebills, and collections. The role will involve collaborating with cross-functional teams, including ProServe Business Operations Managers, ProServe Accounts Receivable (AR) team, ProServe Order 2 Revenue team, and ProServe Business Stakeholders.
Key Responsibilities
- Act as Subject Matter Expert (SME) for billing process and project management activities across practices within AMER.
- Drive resolution for billing and collections issues by partnering with Accounts Receivable (AR), Billing, and Project teams.
- Perform ad hoc, deep dive analysis as needed to develop recommendations and impact the decision-making of revenue operations process improvements that reduces credit and rebills and delayed collections.
- Identifying and documenting process improvement opportunities.
- Contributing to the writing of business papers around financial operations for internal audiences.
Required Skills and Qualifications
The ideal candidate will possess:
- Bachelor's Degree in accounting/finance or related field.
- 5+ years working in Accounts Receivable (AR) or Financial Operations role.
- Experience working in or collaborating with a Professional Services Organization.
- Strong data querying skills including Microsoft Excel Skills (vlookup, pivot tables, charting, etc).
- Demonstrated experience generating business reports.
Benefits
We offer a competitive compensation package, including salary, benefits, and opportunities for professional growth and development.
Others
Experience working with multiple financial and reporting systems (Oracle Financials, FinancialForce, Tableau, SFDC, etc) is an advantage. Excellent analytical, critical thinking, and problem-solving skills are required. Bilingual skills in Spanish/Portuguese are a plus but not necessary.
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