Portuguese Inside Sales Engineer

The Inside Sales Engineer I role is a key position in our sales team, responsible for optimizing our quote-to-cash service levels by providing technical support and sales expertise to customers.

• Generate and select model numbers based on customer-specific data or applications.
• Develop quotations with accurate knowledge of Emerson products, customer requirements, and sales strategies.
• Apply system tools to provide customer product application support and review solutions as needed.
• Review quotes for technical conformance, ensuring valid model options, configuration ranges, documentation options, and device compatibility to application.
• Participate in preparing the quotation package, ensuring it meets technical, commercial, and competitive strategy requirements.
• Follow up on sent proposals to increase sales hit rates for specific customers.
• Perform technical reviews of orders to ensure accurate product processing and availability of technical requirements and documentation.
• Maintain a solid understanding of Emerson quotation tools and pricing policies, continually improving knowledge of Automation Solution products, applications, and industries served.
• Understand and apply Emerson commercial policies and business practices related to quote entry.
• Ensure compliance with import/export, contract, and government requirements, screening orders for compliance with business unit Terms and Conditions, agreements, and standards.
• Provide backup and support for internal and external sales personnel to maintain good service levels.
• Provide consulting support to Order Entry Analysts or Order Management when processing orders.
• Achieve targets on efficiency, service levels, and quality.

• Bachelor's degree in engineering, such as Electrical, Mechanical, Electromechanical, Chemical, or Industrial Chemistry.
• 1-2 years of customer service experience is preferred.
• Portuguese language (Intermediate-Advanced) and English (Basic-Intermediate) are required.
• Proven keyboard skills and strong proficiency in using Windows and MS Office applications are essential.
• Willingness to work on flexible shift schedules based on business needs.
• Residing in Costa Rica.

• Solid prioritizing and organizational skills, along with being a self-starter.
• Interest in the mix of technical, customer service, and sales.

We offer a competitive benefits package, including private health insurance with dependent coverage, life insurance, flexible work opportunities, wellness center, door-to-door transportation, Asociacion Solidarista, Employee Resource Groups (ERGs), career growth focus, and many more.

Emerson is committed to its core values and believes in respecting DE&I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, regardless of gender identity, race, sexual orientation, disability, age, religion, and/or nationality.

At Emerson, we have seven Employee Resource Groups that demonstrate our commitment to DE&I. Through continuous development of activities, programs, and social awareness, our communities are:

• Black Employee Alliance
• Diverse Abilities
• HOPE
• LG TBIQ + Allies CR
• Costa Rica SOMOS
• Mosaic
• Women's Impact Network

At Emerson, we are passionate about what we do. Our technology and engineering expertise has enabled us to be at the forefront of innovation for over a century. Our commitment to excellence and innovative technologies has positioned us as a leader in the world of automation solutions and engineering.

We believe that our success lies in the strength of our people; what sets Emerson apart is our unwavering dedication to fostering an inclusive and diverse environment. We firmly believe that diversity fuels creativity and innovation, allowing us to address sophisticated challenges with new perspectives. We embrace individuals from all walks of life, valuing their unique backgrounds, experiences, and ideas. When you join our team, you become part of a rich tapestry of talent that propels us forward.

We not only care about our people professionally but also personally. At Emerson, we understand the importance of work-life balance and strive to create an environment where individuals can grow both personally and professionally. We offer a range of development opportunities, mentorship programs, and support networks to ensure that our employees thrive in their careers and find fulfillment beyond the workplace.

Tomorrow Reimagined: