Global Readiness Manager

hace 1 semana


San José, San José, Costa Rica Microsoft A tiempo completo

As a Global Readiness Manager at Microsoft, you will play a critical role in shaping the future of our customer experience. You will lead cross-functional teams to develop and implement strategic plans that enhance customer satisfaction, loyalty, and retention.

Key Responsibilities:

  • Develop and implement strategic plans to enhance customer satisfaction, loyalty, and retention.
  • Lead cross-functional teams to drive process improvements and increase efficiency.
  • Collaborate with stakeholders to identify opportunities for growth and improvement.
  • Monitor and analyze key performance indicators (KPIs) to measure progress and identify areas for improvement.

Requirements:

  • Fluent English language skills (reading, writing, speaking).
  • 5+ years of experience in a leadership role or related field OR Bachelor's Degree in Information Technology (IT), Computer Science, Business Administration, Electrical Engineering, or Business Leadership AND 5+ years of experience in a leadership role or related field.
  • Experience working in a global organization with diverse teams and cultures.


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