CSX Business Intelligence Program Manager

hace 2 semanas

San José, San José, Costa Rica Splunk A tiempo completo

Splunk is committed to building a safer and more resilient digital world. Our unified security and observability platform helps leading enterprises keep their digital systems secure and reliable. We believe our people make Splunk stand out as an amazing career destination, earning us numerous awards as a best place to work. As a Splunker, we want you to bring your whole, authentic self, which we call your "million data points." So, bring your work experience, problem-solving skills, and talent, but also your joy, passion, and what makes you, you.

The CSX Business Intelligence Program Manager will work cross-functionally with key stakeholders and teams across the organization to understand and define key business metrics and data availability that tie to customer impact, productivity, employee impact, and transformational initiatives.

Key Responsibilities:

Partner with CS functional leaders and BI representatives to identify key business metrics
- Translate business requirements into clear and concise functional specifications for technical BI teams
- Document metric review cadence and their data sources
- Assist in driving overall data analytics strategy to ensure certified data is curated and made available for reports/dashboards for our business partners/leaders
- Assist GTMO teams to identify and prioritize CS data ingestion into Snowflake data warehouse, data validation/certification, and curation
- Serve as a liaison between business partners and technology teams having oversight of all CS reporting data needs ensuring the prioritization and that proposed solutions align with the organization's strategic goals and technological capabilities
- Analyze business operational results and provide recommendations for improvements
- Support any ad-hoc data needs for QBRs, ELT, and board meetings
- Ensure MBOs (Management by Objectives) are defined, tracked, and data made available to applicable management levels

Qualifications/Desired Skills:

Bachelor's or Master's degree preferred
- 3 or more years of demonstrated ability in Customer Success/Services in an Enterprise Software and/or Cloud-based Services company
- Strong analytical and problem-solving skills to interpret large data sets and identify patterns or trends
- Experience with data modeling and data presentation
- Professionalism, positivity, and strong work ethic with a high level of integrity and collaboration
- Must have experience developing pivot tables within Excel or Google Sheets
- Experience with Tableau and/or Salesforce is highly desirable
- Tools Familiarity: Snowflake, Gainsight, Jira, Excel, Google Sheets

Splunk is an Equal Opportunity Employer

We believe creating a culture of belonging isn't just the right thing to do; it's also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability, or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

Base Pay Range:

CRC 28,000,000.00 - 38,500,000.00 per year

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