Customer Support Representative
hace 3 días
About the Role:
The Ops Support Specialist is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Stakeholder Services Team.
As a liaison between operations staff, relationship managers, project managers, custodians, and clients, the successful candidate will provide day-to-day operations support in alignment with Citi's operations support infrastructure and processes.
Key Responsibilities:
- Support diverse services through phone calls and chat, working directly with next-level support
- Communicate daily with management on productivity, quality, and availability
- Facilitate training based on staff needs within the department and assist with answering staff questions as needed
- Assist with ongoing Lean and process improvement projects
- Resolve complex problems based on best practice/precedence, escalating as needed
Qualifications:
- Bachelor's degree or university degree equivalent experience
- Previous relevant customer service experience
- English proficiency is a must
- Proficient in Microsoft Office
- General knowledge of client reporting across the industry and our competitors
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
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