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Senior Operations Supervisor, Global Business Services
hace 2 meses
About the Role:
We are seeking a highly skilled Senior Operations Supervisor to join our Global Business Services team at Boston Scientific. As a key member of our team, you will be responsible for supervising the operational effectiveness and KPI monitoring of our meetings and vehicles processes.
Key Responsibilities:
- Maintain and report on standard key performance indicators, including SLAs, dashboards, capacity modeling, and forecasting.
- Direct a team to provide timely and accurate processing of requests and issues.
- Lead and support process improvement initiatives, including automation.
- Develop and document standardized processes and procedures for meeting functions, both internally and externally.
- Evaluate, implement, and enhance internal controls.
- Collaborate with cross-functional teams to resolve issues and improve communication.
- Assist with internal and external audit and compliance requirements.
- Foster a culture of team building, continuous learning, and improvement.
- Adhere to and promote adherence to all corporate, quality, and health and safety policies and procedures.
Requirements:
- Bachelor's degree in hospitality, business administration, marketing, or a related field.
- Minimum of 3-5 years of relevant experience in meeting and events management or hospitality management.
- Proficient in MS Office tools.
- Excellent written and verbal communication skills.
Preferred Qualifications:
- Supervisory or team leader experience.
- Proficiency in Cvent, Smartsheet, Excel Macros, Power BI, and PowerApps.
Skills:
- Attention to detail.
- Growth mindset.
- Ability to learn multiple operational functions.
- Excellent communication skills.
- Comfortable developing and maintaining relationships across all levels of the organization.
About Boston Scientific:
We are a global leader in medical science, committed to solving the challenges that matter most. Our mission is to advance science for life, transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate.
Benefits:
- Life-work integration.
- Community.
- Career growth.
