Head Count Analyst and Business Process Improvement Specialist

hace 5 días

San Francisco, Heredia, Costa Rica Citi A tiempo completo

**Job Overview**

Citi is seeking a highly skilled Head Count Analyst and Business Process Improvement Specialist to join our team.

The ideal candidate will have a strong analytical background, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities:

  • Contribute to key business processes such as financial management, headcount & productivity management
  • Help facilitate headcount management including headcount analysis and forecasting (employees and 3rd party non-employees)
  • Publish ad-hoc reports, metrics, presentations, and internal communications as required
  • Assist with managing to plans/targets, identifying risk and providing transparency in reporting
  • Provide in-depth analysis and critical thinking by defining problems, developing creative solutions and making recommendations that influence decisions of key business partners
  • Constantly review documentation and suggest improvements or more efficient ways to carry out reporting & analytics activities through an innovative and proactive approach to optimizing processes
  • Implement and maintain a streamlined headcount management reporting framework across Citi
  • Manage regular or ad hoc requests in terms of liaison with functional partners, tracking and reporting progress frequently
  • Help ensure information relating to Business Operations and the wider organization is kept current, applicable and available through efficient use of Intranet and SharePoint sites

Required Skills and Qualifications:

  • Analytic skills including trend analysis and data quality validation methodologies
  • Strong Microsoft Office knowledge required, including Excel, PowerPoint and SharePoint
  • Strong executive-level communication skills, both in writing and verbally
  • Attention to detail that will be utilized to assist in data quality control and documentation consistency
  • Self-directed, motivated and managed; ability to deal with imperfect information and make decisions to work towards successful conclusions
  • Demonstrated ability to work with broad range of functional teams and leadership styles
  • Ability to take assignment from senior leaders and work independently to frame material and/or manage resolution
  • Comfortable working in rapidly changing environment and ability to handle constant pressure, juggle multiple demands
  • Self-confidence to ask insightful questions to understand and challenge ideas to make sure the business solution is solid; strong overall business acumen will help resource to be successful

Competencies:

  • Will be highly-motivated, strong performer with a proven ability to work effectively with virtual and remote teams
  • Should demonstrate a dedication to quality, attention to detail and continuous improvement
  • Ability to support multiple programs/projects concurrently and cultivate a team atmosphere
  • Self-starter with the ability to work without direct supervision
  • Take responsibility for ensuring things are done, overcoming obstacles and challenges
  • Strong work organization and time management skills
  • Proven ability to be comfortable and adaptive with ambiguity
  • Intermediate/advanced English

Qualifications:

  • Minimum 2 years of working experience
  • Advanced English level
  • Bachelor's university degree
  • Advanced skills in Excel

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