Billing Business Process Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica Experian A tiempo completo

Job Overview: Experian is seeking a highly skilled Billing Business Process Specialist to join our Global Finance Services team. In this role, you will play a key part in developing and implementing efficient billing processes and systems. Your expertise will be crucial in ensuring the smooth integration of new systems and functionality, as well as user acceptance testing.

Main Responsibilities:

  1. Define Requirements: Develop detailed requirements for billing processes and systems, working closely with partners and users to identify opportunities for improvement and develop roadmaps for future development.
  2. Process Improvement: Identify opportunities to enhance operational efficiency, evaluate billing processes, uncover areas for improvement, and design process mapping for new projects, acquisitions, and billing improvement projects.
  3. Collaboration: Work with technical and diverse teams to design, test, and launch billing solutions, and implement end-to-end mapping and project requirements gathering.
  4. Training and Development: Develop and deploy Standard Operating Procedures (SOP) within the Billing Organization, and implement training programs to inspire functional expertise and maximize staff effectiveness.

Key Qualifications:

  • 5+ years of billing experience with knowledge of complex billing cycles, order management, and pricing.
  • Data querying skills including Microsoft Excel skills (VLOOKUP, pivot tables, power query).
  • Experience presenting business, project, and solution topics to audiences of different roles (including technical experts, project managers, and line of business leaders).

Benefits:

  • We are proud to offer a range of benefits, including paid time off, annual performance bonus, education reimbursement, family bonding leave, bereavement leave, referral program, and more.


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