Billing Operations Specialist
hace 2 semanas
About Experian
We are a global leader in providing information, analytical and marketing services to organizations and consumers. Our mission is to empower individuals, businesses and society by unlocking the power of data.
At Experian, we help consumers and clients prosper, and economies and communities flourish. We believe that diversity, equity and inclusion is essential to our purpose of creating a better tomorrow.
Job Description
We are seeking a Billing Administrator to join our team. As a key member of our operations team, you will be responsible for the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing.
You will assist with ongoing efforts to improve the efficiency and accuracy of the billing processes. This includes participation in teams responsible for creating end-user requirements for billing platform enhancements and billing workflow management process improvements.
Key Responsibilities:
- Ensure the timely completion of new client setup and maintenance of existing accounts for invoicing purposes for clients.
- Collaborate with sales, sales support, finance, pricing, and others to obtain information necessary for account set up, maintenance, monthly billing processes, and ad hoc billing adjustments.
- Receive research and respond to incoming billing-related questions.
- Provide information, explain policies and procedures, and facilitate a resolution.
- Create billing worksheets containing relevant data and instructions to be processed.
- Using billing worksheets, process billing adjustments and manual billing requests in accordance with company policies, procedures, and timelines.
- Lead efforts to create billing workflow tools designed to automate billing data gathering processes and increase billing process efficiency.
- Assist cross-functional teams with driving billing system deployment strategy and requirements.
- Prepare and/or process billing-related documentation.
- Review documents for accuracy and completeness, and update information and/or evaluate against relevant policies.
Requirements
- Minimum 3 years of billing/OTC experience.
- Strong technical skills and ability to learn systems quickly.
- Strong analytical skills and ability to process information logically.
- Outstanding organizational skills and attention to detail.
- Self-motivation with a drive for excellence.
- Strong oral and written communication skills.
- Ability to communicate clearly and work well with others in a team environment.
- Ability to interpret written client contracts.
- Oracle E-Business or ERP System experience - preferred
- Excel skills - preferred
Benefits
We offer a comprehensive benefits package, including medical, life and dental insurance, Asociación Solidarista, International Share Save Plan, Flex Work/Work from home, Paid time off, Annual Performance Bonus, Education Reimbursement, Family Bonding, Bereavement Leave, Referral Program, and more.
About Us
We are an Equal Opportunity and Affirmative Action employer. Our goal is to create a thriving, inclusive and diverse team where people love their work and love working together.
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