Business Process Analyst
hace 5 días
What We Offer:
Citi offers a competitive salary and benefits package, as well as opportunities for professional growth and development. As a Senior Project Analyst, you will have the chance to work on high-profile projects, develop your skills and expertise, and contribute to the success of our organization.
Main Responsibilities:
- Develop and implement project management strategies and plans
- Lead cross-functional teams to deliver project objectives
- Communicate project status, risks, and issues to stakeholders
- Implement project governance and controls to ensure compliance with regulatory requirements
- Provide coaching and guidance to junior team members
- Contribute to the development of project management methodologies and best practices
- Participate in continuous improvement initiatives to enhance project delivery
Requirements:
- 5-8 years of experience in project management
- Strong business knowledge and understanding of core businesses, supporting processes, and operations
- Working knowledge of call center technologies, systems, and work practices
- Knowledge of HR policies and procedures
- Knowledge of Call Center industry
- Previous customer service management experience within a call center setting
- Tertiary qualifications desirable
- Ongoing problem-solver with commitment to quality and attention to detail
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