Technical Escalation Lead

About the RoleWe are seeking an experienced Technical Escalation Manager to lead our critical situation resolution team. As a TEM, you will be responsible for resolving complex customer satisfaction issues with products/services/offerings. You will work closely with key stakeholders, including IBM, subcontractors/vendors, and clients, to ensure timely...

**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

About the RoleAs a Salesforce Technical Lead, you will be responsible for leading a team of developers and mentors junior developers. You will provide a superior customer experience in all interactions with stakeholders.Daily TasksManage ticket inflow and work assignments for the team, providing daily reporting around the same.Coordinate with L1 business...

**Introduction**At IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

**Position Summary****Primary Responsibilities**Independently defuses sophisticated customer situations by using appropriate communication planning and follow-through that helps drive confident communication.Independently resolve the most technically complex, critically important or politically hot customer issues.Be an effective technical interface between...

Technical Process Lead Job SummaryWe are seeking an experienced Technical Process Lead to join our team at Qorvo. As a key member of our engineering team, you will be responsible for leading the development, implementation and maintenance of technical processes for microelectronic circuits used in the manufacture of technology components.The successful...

IntroductionAt IBM, work is more than a job - it's a calling: To build.To design.To code.To consult.To think along with clients and sell.To make markets.To invent.To collaborate.Not just to do something better, but to attempt things you've never thought possible.Are you ready to lead in this new era of technology and solve some of the world's most...

SGF Global is a global leader with over 20 years' experience providing recruitment solutions.We're currently looking for Escalation Engineer at Heredia, CR (remote position)Position Summaryisolate, analyze, and provide resolution to customer inquiries.The pace is fast, and thejob is exciting, and the teamwork makes this opportunity one that is very...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For.Let's innovate and grow...

About Cloud Software GroupCloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the worlds largest cloud software providers, serving more than 100 million users around the globe.When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work...

Job OverviewWe are seeking an experienced Technical Project Lead to join our team at Experian.The ideal candidate will have a minimum of 2 years experience in a technical processing environment.Strong attention to detail and organizational skills are essential for this role.In this position, you will work independently and within groups to provide ongoing...

Citrix builds the secure digital workspace technology that frees 400,000 customers to do their very best work from anywhere.By joining our award-winning workplace, you'll be included in the globally diverse, collaborative team that values work-life balance.Come see why Fortune named us one of the 100 Best Companies to Work For.Let's innovate and grow...

Partnership LeadWe are seeking a highly skilled Technical Partnership Lead to drive the growth and success of our partnership ecosystem. This individual will be responsible for developing and executing strategic plans to foster deep relationships with partners, drive joint business initiatives, and accelerate mutual growth.Main Responsibilities:Developing...

We're seeking a highly skilled Senior Escalation Specialist to join our team. In this role, you will be responsible for providing exceptional customer service experience by identifying and resolving complex issues related to Citrix Endpoint Management.The ideal candidate will have a proven track record of success in enterprise support teams and possess...

Boston Scientific OverviewWe are a leader in medical science, committed to solving the challenges that matter most. Our mission is to advance science for life, transforming lives through innovative medical solutions that improve patient outcomes, create value for our customers, and support our employees and the communities in which we operate.We're...

We're looking for an outstanding Senior Escalation Engineer.You will provide an extraordinary customer service experience by problem identification and resolution on Endpoint Management.Do you have 5 years of proven ability in Enterprise support team and have strong critical thinking and problem resolution skills?Then we'd love to speak with you**Position...

As a Senior Technical Project Manager, you will play a key role in the design, deployment, and delivery of Cisco UCCE Contact Center services and solutions. Your primary responsibility will be to manage the overall delivery relationship with clients, providing technical expertise and project status to senior level managers, directors, and executives.You will...

As a Technical Product Lead at NTT DATA Services, you will serve as a liaison between business customers and the development team. Your strong analytical skills will enable you to develop and deliver scalable and sustainable products that meet the needs of our clients.The scope of this role includes supervising a team, managing monitoring and reporting...

Hewlett Packard Enterprise advances the way people live and work.We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their...

About UsExperian is the world's leading global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society. We are committed to being a great place to work, certified for the third time as Great Place To Work (GPTW). Our focus on employees, diversity, and inclusion sets us apart.Job...