Medical Document Specialist

hace 2 días


Alajuela, Alajuela, Costa Rica 3M A tiempo completo

About the Role:

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This position is a critical component of our team, responsible for collecting physician documents as required by third-party payers. As a Medical Document Specialist, you will interact with customers, sales teams, patients, and various internal teams to aid in document collection.

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Key Responsibilities:

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  • Collect and analyze physician documents to ensure compliance with payer requirements">
  • Provide exceptional customer service to meet customer needs">
  • Prioritize work to achieve production goals and minimize risk">
  • Analyze payer-specific requirements to determine necessary documentation">
  • Escalate issues to customer or field personnel as needed to obtain required documentation">
  • Meet production expectations, including total accounts worked, aged document percentages, and average daily documents collected">
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Requirements:

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  • At least 1 year of Call Center experience">
  • High School Diploma or equivalent">
  • Advanced English level (C1)">
  • Flexible and adaptable, with schedule, workflow processes, and priorities">
  • Demonstrated exceptional customer service skills, attention to detail, and self-motivation to achieve goals within set time frames">
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Benefits and Perks:

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3M offers a comprehensive benefits package, including competitive pay, flexible work arrangements, and opportunities for growth and development. Our company values diversity, equity, and inclusion, and we are committed to creating a workplace that reflects these values.

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About 3M:

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3M is a global leader in innovation, with a portfolio of brands that includes Scotch-Brite, Post-it, and Thinsulate. We are dedicated to creating a positive impact on society through our products and services.

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We are an equal opportunity employer:

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3M is committed to providing equal employment opportunities to all qualified individuals, regardless of race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.



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