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Software Support and License Management Professional
hace 1 semana
In a world driven by software innovation, Wind River is pioneering technologies to accelerate digital transformations with Mission Critical AI Systems.
Success will be determined by our ability to innovate with velocity and deliver at the level of the solution.
Our impact spans critical infrastructure domains such as telecommunications, industrial automation, sustainable energy, robotics, mining, connected healthcare, medical devices, automotive, and aerospace & defense.
We regularly win industry recognitions for excellence in IoT security, cloud, and edge computing, as well as being a 'Top Workplace'.
This position works closely with end-users, stakeholders, and developers within Wind River customer support operations to assess, troubleshoot, and solve complex multi-layered issues.
Responsibilities include routing external service requests, assistance on Salesforce Service Cloud usage, web administration of Online Support accounts, providing technical support, fulfilling orders, documenting and reporting issues, working with other team members, and effective interaction with other departments.
