Business Process Improvement Manager

hace 1 semana


San José, San José, Costa Rica Western Union A tiempo completo
Role Overview:
This position is part of our Business Process Management team, focusing on executing business process improvements and automation initiatives within the Global Operations Organization. As a Business Process Improvement Manager, you will work closely with operations, compliance, business stakeholders, regulators, auditors, and template team to define business requirements and ensure successful project implementation.

Key Responsibilities:
- Develop and execute business process improvement strategies and automation initiatives
- Collaborate with cross-functional teams to identify and prioritize business needs
- Analyze complex data sets to inform business decisions
- Design and develop automated reports and visualizations to provide key insights into products and compliance controls
- Ensure effective communication and stakeholder engagement throughout the project lifecycle

Requirements:
- Proven experience in business process improvement and automation
- Strong analytical and problem-solving skills
- Excellent communication and collaboration skills
- Proficiency in SQL or a similar query language is highly desirable
- Familiarity with agile project management systems like JIRA and JIRA Align
- Fluency in English Language to communicate with different Stakeholders
- Project management Skills
- Desirable knowledge of Python, R, or a similar coding language
- A bachelor's degree is desirable

About Us:
We are Western Union, a leading global payment service provider. Our mission is to make financial services accessible to humans everywhere. Join us for what's next.

Benefits:
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms.

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