Strategic Business Process Lead for Order-to-Cash Transformation

hace 3 días


Santa Cruz, Costa Rica Thermo Fisher Scientific A tiempo completo

The Senior Manager, GBS Process Owner - BPO Order to Cash will play a pivotal role in defining and driving end-to-end efficient process design efforts across the Order to Cash workstream. This individual will own and drive the Business Relationship framework, collaborating with Division leaders, finance leads, Commercial Leadership, and other Business Leaders to achieve strategic objectives.

**Key Responsibilities:**

• Drive successful delivery of O2C outsourcing services, representing the BPO organization to Business Unit Leadership, Divisional Leadership, and other partners.

• Ensure accountability for the BPO provider to deliver on SLAs and critical metrics across workstreams.

• Standardize processes and delivery methods across 24 sites supported by the BPO provider.

• Support existing design and future improvements of Enabling Technology through business and technology partner engagement.

• Contribute to cash flow initiatives within the Global Business Services group.

• Work with the O2C GPO organization to ensure process standardization and alignment.

• Communicate, coordinate, and incorporate organizational readiness.

• Ensure process activities and changes align programmatically with company objectives.

About Compensation:

This role is expected to be remunerated with an estimated annual salary of $120,000-$150,000, commensurate with experience and qualifications.

**Requirements & Qualifications:**

• A minimum of 10-12 years of dynamic work experience in finance, accounting, with 3-5 years within a Shared Service structure process.

• Strong leadership skills, with the ability to roll up sleeves and multitask effectively.

• Ability to focus on the big picture while drilling into detail to understand impact.

• Partnership experience with key technology collaborators and external vendors on large technology implementations.



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