Team Leader for Quality Assurance and Improvement
hace 3 días
This is a challenging opportunity for an experienced Team Manager to join our Defect Prevention & Reconciliation (DP&R) team at Amazon Support Services Costa Rica Srl.
Job DescriptionWe are looking for a skilled leader who can motivate and develop their team of direct reports, focusing on removing barriers that prevent them from executing at the performance bar established by the department. As a key member of our team, you will be responsible for leading and developing your group of entry-level associates (Execution Specialists).
The selected front-line Team Manager will have their team of direct reports as their exclusive focus and will be tasked with leading and developing your group of entry-level associates by helping remove any barriers that may prevent them from executing at the performance bar established by the department.
The DP&R Manager must be open and approachable, engage with their team of direct reports and peers, at an individual and collective level; in order to understand how to most effectively coach and motivate them and invest time in developing their talent. One of the main objectives of the role is to build a work environment where Specialists are engaged and feel a positive sense of achievement about their role in delivering world-class service.
Key Responsibilities- Lead and develop a team of direct reports, focusing on removing barriers that prevent them from executing at the performance bar established by the department.
- Develop and implement strategies to improve team performance and achieve business goals.
- Mentor and coach direct reports to help them grow professionally and personally.
- Communicate effectively with stakeholders, including internal and external teams.
- Collaborate with other departments to ensure alignment and achieve shared objectives.
To be successful in this role, you will need:
- A university bachelor's degree completed.
- Proficient MS Office tools knowledge, including Medium Excel skills (formulas, v-lookups & pivot tables).
- Lean Six Sigma certification, Yellow/Green belt.
- PMP certified.
- Strong leadership and communication skills.
- Ability to analyze complex data and make informed decisions.
- Experience working in a fast-paced environment and adapting to changing priorities.
- Ability to travel occasionally for training or meetings.
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.
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