Customer Service Representative

hace 2 semanas


San Francisco, Heredia, Costa Rica Bosch Group A tiempo completo
Job Title: Customer Service Agent Multi-Client Group

Job Summary:

The Call Center Specialist position is responsible for providing exceptional customer service to luxury vehicle owners, responding to emergency situations, and collaborating with colleagues to ensure a unified response.

Key Responsibilities:

  • Provide excellent customer service over the phone to luxury vehicle owners, addressing their concerns and resolving issues in a timely and professional manner.
  • Monitor live feeds to identify emergencies and respond accordingly, following established protocols and guidelines.
  • Collaborate with other call center agents in real-time to share information and coordinate a unified response.
  • Exhibit high-level professionalism in interactions with colleagues, Team Leads, Operations Managers, and other stakeholders.
  • Perform other functions related to the position, as required.

Qualifications:

  • Minimum of High School Diploma.
  • 2-3 years of experience working in a call center environment.
  • Excellent communication skills, both verbal and written.
  • Proficient in Microsoft Office and web-based applications.
  • Proficient in rapid response via instant messaging applications, ensuring swift and effective communication in time-sensitive situations.
  • Customer service oriented.
  • Team work oriented.
  • Multitask.
  • Demonstrate situation-specific empathy.
  • Strong interpersonal skills.
  • Strong organizational skills and attention to detail.
  • Ability to work in a fast-paced environment with daily work processing deadlines.
  • Ability to work effectively without supervision.

Additional Information:

Bosch Service Solutions Costa Rica is a leading provider of customer service solutions, committed to delivering exceptional service to luxury vehicle owners.



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