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International Channel Operations Manager
hace 1 semana
Citrix is the #1 leader in Virtual Client Computing (VCC) and #2 in the Application Delivery Controller (ADC) space, with key partnerships with top cloud providers. We empower individuals and organizations to work remotely or from anywhere, reducing commuting emissions and energy consumption.
The Job DescriptionThis role requires an individual with strong analytical and problem-solving skills to manage and maintain WW Citrix Inc. reseller incentive payout programs. The ideal candidate will have experience with system and manual calculations, validation, and processing, as well as auditing payouts via complex, multi-layered program rolls and validating sales exceptions.
Responsibilities- Develop an in-depth understanding of Citrix products, Channel programs, promotions, pilots, and End User licensing.
- Prepare and process quarterly Channel payout via excel and SAP, including manual validation of multiple Channel program rules outside of system calculations.
- Reviews and retains proper approvals while adhering to all key SOX Controls.
- Issue a debit against a payment to a Partner as needed to the proper general ledger account(s).
- Participate in stakeholder meetings.
- Conduct performance analysis, root cause analysis, and resolves issues related to the Worldwide Channel Incentive Program.
- Continuously remain informed on all Geo promotions and implementations changes.
- Work with WW Account Receivables to obtain correct banking details, block and/or release payouts.
- Requests void(s) and stop payment(s) on lost and marked Americas checks related to Channel payouts.
- Prepare monthly reporting for Finance and Accounting.
- Manage inquires via SalesForce cases and Outlook as well as resolving internal/external escalations.
- Research Partner escalations, documenting outcomes which are presented to the manager.
- Work with cross-functional teams to ensure operational related process and system challenges are resolved.
- Facilitate resolution for IT changes including UAT testing and sign off.
- Support Internal and External audit request as needed.
- Work overtime as need to support the completion of payouts.
