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Supervisor-Operations
hace 1 mes
**Número de Empleo** 23021126
**Categoría de Empleo** Rooms & Guest Services Operations
**Ubicación** Costa Rica Marriott Hotel Hacienda Belen, 700 meters west from Bridgestone/Firestone, Heredia, Costa Rica, Costa Rica VER EN MAPA
**Horario** Full-Time
**¿Ubicación remota?
** N
**¿Reubicación?
** N
**Tipo de Posición** Non-Management
**Descripción del Trabajo**
Completar los informes del cajero designado y los informes de cierre en el sistema informático.
Revisar el registro de turnos de los empleados y los libros de memos diarios y documentar la información pertinente en los registros.
Contactar a la persona o al departamento apropiados (p. ej.
Botones, Departamento de Limpieza), según sea necesario, para resolver las llamadas, las solicitudes o los problemas de los huéspedes.
Procesar todos los registros de ingreso de los huéspedes mediante la confirmación de las reservaciones en el sistema informático, la verificación de la identidad de los huéspedes, solicitar una forma de pago, asignar las habitaciones y entregar y activar las llaves de las habitaciones.
Vender una habitación o alojamiento a los huéspedes que no tengan reservaciones según la disponibilidad.
Asegurarse de que las tarifas se ajusten a las normas del mercado y que se documenten todas las excepciones.
Asegurarse de que las cuentas provenientes de los distintos puntos de venta (p.
ej., gimnasio, tienda minorista) se escaneen y se carguen a la cuenta de la habitación.
Asistir a la gerencia en la capacitación, evaluación, asesoramiento, disciplina, motivación y entrenamiento de los empleados y servir como ejemplo y primer punto de contacto del proceso de "Garantía de tratamiento justo y política de puertas abiertas".
Informar al gerente los accidentes, las lesiones y las condiciones laborales inseguras; realizar capacitaciones y obtener certificaciones de seguridad.
Cumplir con todas las políticas y los procedimientos de la compañía, asegurarse de que el uniforme y la apariencia personal sean pulcras y profesionales, mantener la confidencialidad de la información patentada y proteger los bienes de la compañía.
Recibir y reconocer a todos los huéspedes de acuerdo con los estándares de la compañía; anticiparse a sus necesidades de servicio y atenderlas; agradecerles con aprecio genuino; asistir a las personas con discapacidades.
Hablar con los demás utilizando un lenguaje claro y profesional; atender los teléfonos utilizando el protocolo adecuado.
Cultivar y mantener relaciones laborales positivas con los demás.
Asegurar el cumplimiento de las expectativas y los estándares de calidad.
Estar de pie, tomar asiento o caminar durante un período prolongado de tiempo o durante toda la jornada de trabajo.
Mover, levantar, transportar, empujar, arrastrar y ubicar sin ayuda objetos que pesen 25 libras o menos.Ejecutar otros deberes de trabajo razonables solicitados por supervisors.
- Marriott International es un empleador que ofrece igualdad de oportunidades.
Creemos en la importancia de contratar a una fuerza laboral diversa, así como apoyar una cultura inclusiva que anteponga a las personas.
Nos comprometemos a respetar el principio de no discriminación por cualquier motivo protegido, como la discapacidad y condición de veterano o cualquier otra situación protegida por las leyes aplicables._
- La cartera de marcas de Marriott International incluye a JW Marriott y Marriott Hotels.
- La marca insignia de Marriott International,
- **Marriott Hotels**, con más de 500 propiedades a nível mundial, está prosperando en el arte de atender a los huéspedes para que estos puedan viajar de manera extraordinaria.
Como anfitrión de Marriott Hotels, nos ayudará a cumplir nuestra promesa de brindar alternativas de primera calidad, un estilo sofisticado, y detalles bien elaborados.
Con sus habilidades y su imaginación, juntos podremos innovar y reinventar el futuro de los viajes.
**JW Marriott** es parte de la cartera lujosa de Marriott International y cuenta con más de 80 propiedades hermosas ubicadas en las principales ciudades y en distintivos complejos de distintas partes del mundo.
En JW creemos que los asociados están en primer lugar.
Porque si usted está contento, nuestros huéspedes también lo estarán.
Es tan sencillo como eso.
Nuestros hoteles ofrecen una experiência laboral única, donde usted será parte de una comunidad y disfrutará de un verdadero compañerismo junto a un grupo diverso de compañeros de trabajo.
JW ofrece oportunidades de capacitación, desarrollo, reconocimiento y principalmente, un lugar donde puede verdaderamente dar rienda suelta a sus pasiones en un ambiente de lujo.
La manera en la que cuidamos de nuestros asociados determina el trato excepcional que les brindamos a nuestros huéspedes.
De eso se trata The JW Treatment.
