P&O Business Partner

hace 2 semanas

Alajuela, Costa Rica Smiledirectclub A tiempo completo

Job Type: Full-Time Overview:
We're SmileDirectClub, and we believe everyone deserves a smile they'll love.
We also believe that you deserve a job you'll love.
Good thing you found us, and we found you.
At SmileDirectClub, we're all about empowering transformation.
We want people to become more confident in how they look, how they feel, and how they think.
So we're spreading smiles and positivity all over the country.
It's no small task.
That's why we're looking for energetic, passionate, and confident team members who can help turn frowns, into life-changing grins.
Are you up for it?
**P&O Business Partner**

**Responsibilities**:
**Responsibilities**:

- Partner with other P&O sub-teams and different business support teams across the organization, to execute strategy and action plans from P&O specialty areas.
- Lead the overall talent management process for different business areas, including headcount management, identification of top talent, talent development, succession planning and performance management, to design talent planning solutions that fulfill business needs.
- Partner with leaders to ensure a suitable and effective organizational structure, analyzing positions and business requirements to elaborate and/or modify job descriptions and suggest changes in the organizational charts (if applies).
- Follow up the Talent Acquisition cycle of the business areas in charge to ensure effective and timely sourcing, selection, and hiring of team members with the skills required to deliver business value.
- Provide training, counsel and support to leaders in the execution and management of employee relations in alignment with CR P&O employee relations model and disciplinary matrix.
Additionally, act as a point of contact for team member concerns and/or questions.
- Manage and resolve complex employee relations issues, conduct effective investigations, according to CR P&O employee relations model, disciplinary matrix, and Costa Rica labor regulations.
- Register all employee relations cases in the incident log, to clearly state metrics as response times and monthly backlog cases, to ensure appropriate metrics and a jurisprudence framework.
- Gather and analyze data related to business KPIs to make critical decisions, share insights with leaders and suggest solutions based on the P&O decisions principles that support the culture, strategic direction, and resource optimization.
- Utilize data sources to review KPIs such as turnover, attrition, employee relations metrics, talent management, onboarding, offboarding (including exit interviews), to address the best organizational plans for retention, team member engagement, workplace climate and culture.
- Assist with team member communication, and feedback through company meetings, employee satisfaction surveys, newsletters, focus groups, one on one meetings, and navigation through the intranet to ensure the best team member experience.
- Partner with other P&O sub-teams to develop improvement process across CR P&O.
Qualifications:

- University bachelor's degree in Human Resources or business administration.
- Master's degree preferred.
- Minimum 5 years of experience in the field of Human Resources.
- English proficiency B2/ B2+ (written and speaking)
- Knowledge in benefits and compensation, talent management, performance, organizational design, and talent acquisition processes.
- Strong employee relations skills, understanding and interpretation of Costa Rica labor laws.
- Proficient in Ms Office.
- Comprehensive understanding of HR and business strategy.
Company Profile:
SmileDirectClub was founded on a simple belief: everyone deserves a smile they love.
The Company is the first digital brand for straightening your smile, created after the realization that recent trends in 3D printing and telehealth could bring about disruptive change to the invisible aligner market by matching licensed professionals, a quality clear-aligner product, and customers together.
By leveraging proprietary, cutting-edge technology, SmileDirectClub, LLC-affiliated dentists are providing greater access of care to consumers who couldn't otherwise afford orthodontic treatment to get a better smile.
- What is SmileDirectClub?
Link here.
- What are our customers saying?
Link here.
- What is a SmileShop?
Link here.
- What is our culture like?
Link here.
- How do we celebrate your team members?
Link here.

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