Customer Facing Subject Matter Expert
hace 23 horas
**Introduction**
At IBM, our Project Managers excel by leading and coordinating a project team's overall performance, scope, cost, and deliverables.
Our clients rely on timely and efficient status reports, and as Project Manager, you will drive the charge with project direction, metric definition, and performance management.
If you are ready to help our clients and project teams succeed, we would love to meet you
**Your Role and Responsibilities**
- Help inform the strategy and execution of projects/initiatives that identify, design, & deliver optimal experiences at meaningful touch points throughout the customer journey to enhance relationships and differentiate Client.
Provide industry trends relevant to customer-facing technology and provide expertise as well as guidance to management on best practices.
- Work with internal technology, digital, and operations teams at Client to position and promote customer-focused innovation at all touch points
**Required Technical and Professional Expertise**
- Stakeholder Management.
- Agile learning and working practices.
- Business Strategy.
- Project Management.
- Fluent in English.
- Experience in basic financial analysis (cost-effectiveness, cost-benefit etc.)
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and leadership skills with a problem-solving ability.
**Preferred Technical and Professional Expertise**
- Analytics
- Project Manegement Certified
- Experience in pharmaceutical sector.
**About Business Unit**
IBM Consulting is IBM's consulting and global professional services business, with market leading capabilities in business and technology transformation.
With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world.
Our people are focused on accelerating our clients' businesses through the power of collaboration.
We believe in the power of technology responsibly used to help people, partners and the planet.
Are you craving to learn more?
Prepared to solve some of the world's most unique challenges?
And ready to shape the future for millions of people?
If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.
Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story.
Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.
It's time to define your career.
**About IBM**
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain.
Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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