Internal Enablement Training Specialist

hace 22 horas

Heredia, Costa Rica Tebra A tiempo completo

**About the Role**:
Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes.
We provide independent practices with digital tools and support to thrive in a new era of healthcare.
We believe that how you start something is how you finish and the initial training any Customer Success member goes through sets them up for the rest of their career.
Tebra is hiring an Internal Enablement Training Specialist who will be responsible for helping us set all Customer Success employees up for long term success.
You will train customer success team members during new hire onboarding and throughout their tenure with the company on their roles, responsibilities, product releases, process improvements, operational efficiencies and much more
Your training will impact their productivity, performance and contribute to the overall success of our organization.
**Your Area of Focus**:

- Schedule calls and meetings to conduct needs analysis and review training plans with identified teams.
- Effectively collect training program evaluations and feedback from respective teams and share insights/data with the management team.
- Assist in the development, implementation and evaluation of end-user self-paced training curriculums, instructor materials, training courses/plans designed and built by Instructional Designers and x-functional leaders to help drive a scalable and effective blended learning environment.
- Act as a Subject Matter Expert and provide guidance to team members throughout Tebra on industry and product portfolios.
- Maintain accurate and timely documentation, SOPs, job aides, scope of work, training plans, etc.
for Customer Success organization.
- Report product improvements to cross-functional teams (product, engineering, GTM, etc.)
on behalf of Customer Success.
- Manage time effectively with mínimal supervision to accurately scope projects and ensure that Support Agents are trained properly and training is effectively driving customer and operational outcomes.
- Help transform internal enablement with simple, effective and engaging and training programs
- Core/ Day to Day Responsibilities:

- Train internal customers on Kareo and Patient Pop platforms using classroom, remote, on-the-job, and blended training techniques with adult learning principles in mind.
- Partner with peers, Instructional Designers, Technical Writers and other Subject Matter Experts to help create and deliver basic, intermediate and advanced level course curriculums for the Customer Success organization.
- Partner with product and marketing teams to develop and deliver monthly product release training to the Tebra organization.
- Maintain Kareo and PatientPop product and industry knowledge at all times.
**Your Professional Qualifications**:

- 3+ years experience in software training, preferably in the healthcare SaaS environment
- Knowledge and understanding of US medical industry and healthcare system including clinical and office workflows, appointment scheduling, medical insurance billing and collections
- Knowledge of adult learning methodologies, theories and techniques
- Expert in creating training plans and training execution
- Proven experience with tracking and executing on projects with strict deadlines
- Ability to build extremely strong working relationships across teams, especially when there's shared ownership over some aspects of the customer experience
- A self-starter who takes initiative and thrives in a rapidly changing, fast-growing environment
- Excellent writing skills and ability to produce high-quality training content
- Strong verbal communication skills needed to facilitate trainings across US and Costa Rica offices
- Extremely process and data-driven, you don't just make decisions or change an approach based on your gut, but on facts and behaviors you can track
- Experience setting up and using web-conferencing tools, preferably GoToTraining or Zoom
- Flexible, reliable, passionate team player that can work well independently

**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being.
While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice.
At Tebra, we're building the future of well-being together.
That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex.
We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias

  • Enablement Program Specialist

    hace 22 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company.During life's big moments - from buying a home or a car, to sending a child to college, to growing a business by connecting with new customers - we empower consumers and our clients to manage their data with confidence.We help individuals to take financial control and...

  • Sr. Program Specialist, Partner Enablement Gtm

    hace 23 horas

    Heredia, Costa Rica Servicenow A tiempo completo

    **Company Description**At ServiceNow, our technology makes the world work for everyone, and our people make it possible.We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for...

  • Business Enablement Coordinator

    hace 4 días

    Heredia, Costa Rica GRUPO PRESELECCION ELY S.A. A tiempo completo

    The Business Enablement Coordinator is responsible for providing general administrative support for their assigned Enablement Business Partner (EBP) as they drive the creation and curation of enablement/training curricula developed by the EBP’s Business Unit. The Business Enablement Coordinator will assist the EBP as they consult with BU Leadership to...

  • Portfolio Enablement Coordinator

    hace 4 horas

    Heredia, Costa Rica Sgf Global A tiempo completo

    The Portfolio Enablement Coordinator is responsible for providing general coordination support for their assigned End to End Portfolio Manager (E2E) as they drive the creation and curation of enablement/training curricula developed by the E2E's Business Group.The Business Enablement Coordinator will assist the E2E as they consult with BG Leadership to...

  • Customer Success Enablement Specialist

    hace 4 horas

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you._**What you'll do**- Be a point person for any escalations- Support the launch and enablement of new processes and tools for the customer success...

  • Internal Communication Specialist

    hace 3 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**. In addition, for the last five years we’ve been named in the...

  • Internal Communication Specialist

    hace 18 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society.We are thrilled to share that **FORTUNE **has named** Experian one of the 100 Best Companies to work for**.In addition, for the last five years we've been named in the **100...

  • Project Manager For Systems

    hace 21 horas

    Heredia, Costa Rica Hewlett Packard Enterprise A tiempo completo

    Project Manager for Systems & Enablement PMO TeamThis role has been designated as 'Edge', which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext.We have the expertise to advise, integrate, and accelerate our customers' outcomes from their digital transformation.Leads internal technology and...

  • Business Training and Support Specialist Ii

    hace 7 días

    Heredia, Costa Rica Experian A tiempo completo

    Company Description Experian is the world’s leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society. We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**. In addition, for the last five years, we’ve been named in the...

  • Business Training And Support Specialist Ii

    hace 22 horas

    Heredia, Costa Rica Experian A tiempo completo

    Company DescriptionExperian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.We are thrilled to share that **FORTUNE has named Experian one of the 100 Best Companies to work for**.In addition, for the last five years, we've been named in the **100...

  • Senior Analyst Internal Control

    hace 23 horas

    Heredia, Costa Rica Dhl A tiempo completo

    Would you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.Would you like to be part of a business that connects people across the globe?And the more we connect, the better life on Earth becomes.And we reward and promote...

  • Operational Training Consultant

    hace 22 horas

    Heredia, Costa Rica Equifax A tiempo completo

    Equifax is where you can power your possible.If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.The Training Specialist is responsible for conducting and arranging on-the-job training for new hires and current employees in Operational Areas;...

  • Program Coordinator I

    hace 6 días

    Heredia, Costa Rica Object Technology Solution A tiempo completo

    **OTSI** **Object Technology Solutions, Inc**) has an immediate opening for a Program Coordinator I. PROGRAM COORDINATOR (HYBRID/HEREDIA) MAJOR RESPONSIBILITES: - Coordinate and be accountable for all logistics associated with training events (this includes both face to face and virtual training events) - Coordinate fulfillment of manuals/materials...

  • Specialist, Internal Controls

    hace 22 horas

    Heredia, Costa Rica Baxter A tiempo completo

    **This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Trilingual Breach Training Specialist

    hace 22 horas

    Heredia, Costa Rica Equifax A tiempo completo

    _The trainer not only delivers training as needed but also will assess knowledge among the trainees and communicate results on a regular basis to all the parties involved.A trainer will be assisting in overseeing all day-to-day efforts of maintaining all SOP's up to date.May also include Product and client training.Plan, coordinate and monitor the flows of...

  • Sr Analyst, Internal Controls

    hace 3 días

    Heredia, Costa Rica BAXTER A tiempo completo

    **This is where you save and sustain lives** At Baxter, we are deeply connected by our mission. No matter your role at Baxter, your work makes a positive impact on people around the world. You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients. Baxter's products and therapies are found in...

  • Sr Analyst Internal Control

    hace 22 horas

    Heredia, Costa Rica Dhl A tiempo completo

    Would you like to be part of the most international company in the world?A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969.Would you like to be part of a business that connects people across the globe?And the more we connect, the better life on Earth becomes.And we reward and promote...

  • Training Governance Coordinator

    hace 22 horas

    Heredia, Costa Rica Citi A tiempo completo

    **Responsibilities**:- Help coordinate governance and the facilitation of the execution of the Manager Control Assessment (MCA); responsible for various aspects of risk and control including, MCA controls, tracking, monitoring and escalation- Conduct tracking, monitoring and analysis of risk and associated controls to identify root cause and collaborate with...

  • Sr Analyst, Internal Controls

    hace 22 horas

    Heredia, Costa Rica Baxter A tiempo completo

    **This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...

  • Sr Analyst, Internal Controls

    hace 18 horas

    Heredia, Costa Rica Baxter A tiempo completo

    **This is where you save and sustain lives**At Baxter, we are deeply connected by our mission.No matter your role at Baxter, your work makes a positive impact on people around the world.You'll feel a sense of purpose throughout the organization, as we know our work improves outcomes for millions of patients.Baxter's products and therapies are found in almost...