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Internal Enablement Training Specialist
hace 1 mes
**About the Role**:
Tebra is transforming healthcare information technology to increase practice efficiency and improve patient outcomes.
We provide independent practices with digital tools and support to thrive in a new era of healthcare.
We believe that how you start something is how you finish and the initial training any Customer Success member goes through sets them up for the rest of their career.
Tebra is hiring an Internal Enablement Training Specialist who will be responsible for helping us set all Customer Success employees up for long term success.
You will train customer success team members during new hire onboarding and throughout their tenure with the company on their roles, responsibilities, product releases, process improvements, operational efficiencies and much more
Your training will impact their productivity, performance and contribute to the overall success of our organization.
**Your Area of Focus**:
- Schedule calls and meetings to conduct needs analysis and review training plans with identified teams.
- Effectively collect training program evaluations and feedback from respective teams and share insights/data with the management team.
- Assist in the development, implementation and evaluation of end-user self-paced training curriculums, instructor materials, training courses/plans designed and built by Instructional Designers and x-functional leaders to help drive a scalable and effective blended learning environment.
- Act as a Subject Matter Expert and provide guidance to team members throughout Tebra on industry and product portfolios.
- Maintain accurate and timely documentation, SOPs, job aides, scope of work, training plans, etc.
for Customer Success organization.
- Report product improvements to cross-functional teams (product, engineering, GTM, etc.)
on behalf of Customer Success.
- Manage time effectively with mínimal supervision to accurately scope projects and ensure that Support Agents are trained properly and training is effectively driving customer and operational outcomes.
- Help transform internal enablement with simple, effective and engaging and training programs
- Core/ Day to Day Responsibilities:
- Train internal customers on Kareo and Patient Pop platforms using classroom, remote, on-the-job, and blended training techniques with adult learning principles in mind.
- Partner with peers, Instructional Designers, Technical Writers and other Subject Matter Experts to help create and deliver basic, intermediate and advanced level course curriculums for the Customer Success organization.
- Partner with product and marketing teams to develop and deliver monthly product release training to the Tebra organization.
- Maintain Kareo and PatientPop product and industry knowledge at all times.
**Your Professional Qualifications**:
- 3+ years experience in software training, preferably in the healthcare SaaS environment
- Knowledge and understanding of US medical industry and healthcare system including clinical and office workflows, appointment scheduling, medical insurance billing and collections
- Knowledge of adult learning methodologies, theories and techniques
- Expert in creating training plans and training execution
- Proven experience with tracking and executing on projects with strict deadlines
- Ability to build extremely strong working relationships across teams, especially when there's shared ownership over some aspects of the customer experience
- A self-starter who takes initiative and thrives in a rapidly changing, fast-growing environment
- Excellent writing skills and ability to produce high-quality training content
- Strong verbal communication skills needed to facilitate trainings across US and Costa Rica offices
- Extremely process and data-driven, you don't just make decisions or change an approach based on your gut, but on facts and behaviors you can track
- Experience setting up and using web-conferencing tools, preferably GoToTraining or Zoom
- Flexible, reliable, passionate team player that can work well independently
**About Tebra**:
Kareo and PatientPop have joined forces to become Tebra, the digital backbone for practice well-being.
While our teams are still supporting both products, our new hires and current employees are now united as Team Tebra.
Tebra aims to unlock better healthcare by helping independent practices bring modernized care to patients everywhere.
Well over 100,000 providers trust Tebra to elevate their patient experience, and help them grow their practice.
At Tebra, we're building the future of well-being together.
That shared vision for tomorrow begins with compassion and humanity today.
**Our Values**:
**Start with the Customer**:
We get to know our customers - and their patients - and look at the world through their lens.
**Keep It Simple**:
Healthcare is too complex.
We aim to simplify it for everyone.
**Stay Entrepreneurial**:
We reject the status quo and solve problems with creativity, perseverance, and a bias
